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Supervisory Information Technology Specialist (Customer Support)
Deputy Assistant Secretary for Information and Technology · Posted 62 days ago
Hybrid Des Moines, IA $90K – $116K Apply by Jul 21, 2026 Information Technology Management ENTJINTJINTPISTJ Customer Success
Apply for this job → About the Role
This position is in the office of information technology ( OIT) End User Service and is located at a VA facility at field offices located throughout the nation.
What You'll Do
- →OIT Mission: The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans.
- →OIT Vision: To become a world-class organization that provides a seamless, unified Veteran experience through the delivery of state-of-the-art technology.
- →Major Duties: Manage the package of support functions required to field and maintain the readiness and operational capability of systems and components.
- →Conducts evaluation of an IT program and/or its individual components, to determine compliance with published standards.
- →Provide technical support to customers who need assistance utilizing client-level hardware and software in accordance with established or approved organizational process components (ie.
- →Work Schedule: Monday - Friday; 8:00 AM - 4:30 PM; tour of duty may be subject to change based on organizational needs.
- →Virtual: This is NOT a virtual position.
- →Remote: This is NOT a remote position.
- →Physical Demands: The work is both sedentary and active, requiring walking through out the medical center/CPOC's/Clinics or other designated areas.
- →Duties may require lifting, carting, and carrying computer equipment such as monitors and printers weighing 20-40 pounds or drive a motor vehicle.
- →Asking for assistance from other specialists to help with lifting is encouraged.
- →There may be limited crawling under desks and behind areas to gain access to equipment.
- →The work does not require any special effort.
- →Work environment: The work is performed in the facilities computer repair workroom and in various business and/or clinical settings.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider - your performance and conduct - the needs and interests of the agency - whether your continued employment would advance organizational goals of the agency or the Government; and - whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: 4bc73c70-f62c-4326-8ef2-a2f508ac4591
Posted via USAJobs