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Supervisory Health System Specialist
Veterans Health Administration · Posted 60 days ago
Hybrid Fayetteville, NC $111K – $144K Apply by Jul 24, 2026 Health System Specialist ENTJESTJINTJISTJ Operations
Apply for this job → About the Role
The primary purpose of the Ambulatory Care Operations Director- Group Practice Manager is to provide oversight and administrative management of all ambulatory care services in the VAMC and related Community Based Outpatient Clinics as it relates to access to care as applicable. The ACOD-GPM is responsible for primary care, mental health, specialty care, ambulatory surgery and all other ambulatory clinics oversight and integration into an efficient Clinic Practice Management model.
What You'll Do
- →Provides access related consultative services to the VAMC, VISN and National leadership.
- →Work with the National Program Office, in collaboration with VAMC Service Lines, to review and develop national guidance and policies that will facilitate standardized processes.
- →Review and provide input on nationally issued regulations and policies for VA-wide implementation, utilizing local ACOD-GPMs and communication strategies.
- →Works as part of a national group of ACOD- GPMs to ensure a wide range of local factors are considered in the development of national policies and procedures.
- →Will be called upon weekly to collaborate with staff from other facilities and to work on national project groups to review and develop national and VISN level policies, procedures, systems, requirements documents, and business or access analysis initiatives.
- →Coordinates and aligns system performance measures and goals with system needs and specific requirements of national or VISN cooperative efforts.
- →Work with Veteran Experience Advocates at the local VAMC to evaluate patient and family concerns regarding the access to services needed.
- →Coordinate efforts with national requirements, including the MyVA alignment.
- →Coordinate efforts to ensure patient concerns are received, evaluated, and addressed in a timely and effective manner by the appropriate subject matter experts.
- →Ensure that processes and procedures developed are data-driven.
- →Oversee the evaluation of outpatient care patient feedback for access and quality measures at the VAMC.
- →Deploy an analytics system for the collection and analysis of outpatient care patient feedback for access and quality measures at the VAMC.
- →Evaluate and recommend changes for continuous process improvement.
- →Coordinate with the Veterans Experience, clinic management, scheduling, and analytic groups.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: a0d4752b-2a46-4427-a36f-63d5bf26c6ee
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