Job Listing
Supervisory Customer Service Specialist
Agriculture, Rural Development · Posted 11 days ago
Hybrid Saint Louis, MO $129K – $168K Apply by Sep 11, 2026 General Business And Industry ENTJESTJINTJISTJ OperationsCustomer Success
Apply for this job → About the Role
This position is located at the One Metropolitan Square Building in St. Louis, MO. The position serves as Branch Chief and oversees the daily operations of the Customer Contact Branch; a fast-paced call center. Communicating and negotiating with Rural Development Leadership, contractors, and external contacts to manage overall operational needs to support customer and agency goals and objectives. This vacancy announcement is open to current Rural Development Employees only
What You'll Do
- →Performs the full range of supervisory duties, overseeing division staff; which is the primary customer-facing division for Servicing and Asset Management Office.
- →Develops long-range plans and strategies to ensure the effectiveness of collection efforts.
- →Develops responses and approaches to to emergencies and other factors that may impact collections.
- →Participates in the system enhancements to ensure accuracy and efficiency.
- →Directs and manages the development, implementation, and administration of the front-line collection service telecommunications process.
- →Ensures the customer focused standards are minimize the line blockage and speed of response to wide-ranging customer inquiries.
- →Develops efforts to reduce inbound call abandonment rate.
- →Works along side with Office of Chief Information Officer (OCIO), Information Technology System (ITS) Division to develop enhanced telecommunication systems to improve collection and customer service process.
Requirements
- ✓You must be a US Citizen or US National.
- ✓Males born after 12/31/1959 must be Selective Service registered or exempt.
- ✓Subject to satisfactory adjudication of background investigation and/or fingerprint check.
- ✓Direct Deposit - Per Public Law 104-134 all Federal employees are required to have federal payments made by direct deposit to their financial institution.
- ✓Successfully pass the E-Verify employment verification check.
- ✓To learn more about E-Verify, including your rights and responsibilities, visit https://www.e-verify.gov/.
- ✓Subject to one year supervisory/managerial probationary period unless prior service is creditable.
- ✓New USDA supervisors must successfully complete all components of the required training program before the end of their probationary period.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Qualifications are based upon meeting specialized experience only.
- ✓Education cannot be used to qualify for this position.
Personality Fit
Job ID: acf094d1-2d4a-451e-8f16-b05173d7a65b
Posted via USAJobs