Job Listing
Supervisory Contact Representative
Veterans Health Administration · Posted 7 days ago
On-site Topeka, KS $62K – $82K Apply by Jun 15, 2026 Contact Representative ESFJINFJISFJISTJ Healthcare
Apply for this job → About the Role
The scope of the Health Eligibility Center (HEC), Enrollment Case Management expanded to include support of the veterans' healthcare enrollment system. This support entails assessing and verifying veterans' eligibility status, processing enrollment applications and supporting the Enrollment Case Management, HEC Management.
What You'll Do
- →Incumbent serves as first line Supervisory Contact Representative in Enrollment Case Management, Health Eligibility Center.
- →Incumbent is responsible for providing leadership and supervision to a unit consisting of Contact Representatives, GS-05, GS-06, and GS-07.
- →Work Schedule: Full time, 40 hours per week/8 hours per shift, hours of operation are 6:30am-7:30pm CST, most new employees will work evening hours.
- →Tour of duty based on organizational needs and determined by seniority.
- →Official tour of duty will be selected based on business needs and will start after training is completed.
- →Remote: This position is not authorized for Remote work.
- →The incumbent will provide onsite supervisory and leadership coverage.
- →Telework: This position may be authorized for Telework.
- →Telework eligibility will be discussed during the interview process.
- →Virtual: This position may be authorized for Virtual Work.
- →Virtual Work eligibility is for current VA employees that are already subject to the return to the in-person work mandate in their current position.
- →Definition of Virtual Work: Employee works outside of original hiring duty station at a VA-owned or leased space.
- →Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption.
- →Any approval for an RTO exception, exemption, or extension will happen after a tentative job offer, but before a final job offer Position Description/PD#: Supervisory Contact Representative/PD07454A Relocation/Recruitment Incentives: Not Authorized.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: 941be3b3-aaee-4147-86c4-eb2f31c2fe5b
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