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Retail Web Specialist
House of Representatives · Posted 5 days ago
On-site Washington, DC $74K – $83K Apply by Sep 18, 2026 General Business And Industry ENTJESTJINTJISTJ Operations
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The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff.
What You'll Do
- →Job Summary: The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff.
- →The CAO organization comprises more than 800 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, child care, food and vending, procurement, logistics and administrative counsel.
- →This position is located within the Office Supply Service and House Gift Shop under the Customer Experience Center.
- →The Office Supply Service supports House offices with goods and services required for their congressional duties, while the Gift Shop provides souvenirs and gifts to Members, staff, and the public.
- →This position does not include day‐to‐day supervisory responsibilities.
- →Primary Responsibilities: Serve as the Subject Matter Expert (SME) for Office Supply and Gift Shop merchandise, offering guidance and technical expertise to junior staff.
- →Lead and maintain the web content strategy, ensuring alignment with organizational goals and consistent brand presentation.
- →Conduct market, customer, and social media research to support product development and digital marketing improvements.
- →Manage daily website operations, performing routine audits to ensure accurate product information, pricing, and messaging.
- →Partner with Communications and key stakeholders to develop and implement strategies that enhance customer access and digital engagement.
- →Utilize data-driven tools to monitor performance and recommend improvements that support revenue growth and operational efficiency.
- →Analyze customer feedback and sales data to strengthen promotional activities and service standards.
- →Provide concise, high-level reporting to leadership to support informed decision-making.
- →Identify operational challenges and communicate potential resource or process constraints.
Personality Fit
Job ID: 53371bb3-8616-413f-8706-2db2334e37ab
Posted via USAJobs