Job Listing
Registered Nurse - Clinical Contact Center Nurse Manager
Veterans Health Administration · Posted 1 days ago
HybridFranklin, TN$76K – $228KApply by May 18, 2026NurseESFJINFJISFJOperationsCustomer SuccessHealthcare
Apply for this job →About the Role
This position is responsible for supervisory/managerial direction of nursing staff and for nursing operations of the CCC. CCC nursing staff may be located at multiple sites within the VISN. This position reports to the VISN CCC Chief Nurse and assists with administrative and clinical functions targeted to promote comprehensive care services for the Veteran. The Nurse Manager is expected to lead teams in the virtual environment. Preferred Experience: Call Center and Management experience
What You'll Do
- →The CCC NM assists the VISN VA Health Connect Chief Nurse with administrative and clinical functions targeted to promote comprehensive care services for the Veteran.
- →This position requires proficiency of the nurse to perform clinical triage and the ability to effectively coordinate, develop, implement, and sustain the education and training of staff.
- →The CCC NM is self-directed in goal setting in complex situations and manages competing priorities while providing quality nursing care to a complex patient population through the care continuum.
- →The nurse is responsible and accountable for 24/7 operations of the VISN-based program, or the hours assigned, ensuring that nursing personnel provide timely nursing care which complies with accepted standards of clinical practice.
- →May serve as the Acting VISN CCC Chief Nurse.
- →They function as a role model, educator, practitioner, and supervisor providing leadership to the team.
- →They influence care outcomes by collaborating with members of the interdisciplinary team to remove barriers and implement new evidence-based cutting-edge programs/processes.
- →The CCC NM engages in professional organizations to enhance leadership and career growth.
- →They adhere to ethical principles in decision-making, fostering accountability at personal, organizational, and staff levels.
- →They equip staff with tools for culturally competent care and promotes a culture of accountability for high-quality, cost-effective outcomes.
- →They cultivate alliances across the care continuum, building trust through active listening, engagement, and emotional intelligence.
- →The CCC NM contributes to the development of care delivery models and environmental design, ensuring evidence-based, accessible, affordable, and equitable patient care.
- →Ensures compliance with accreditation and regulatory standards.
- →Aligns nursing/clinical objectives with organizational strategic outcomes, participating in strategy planning and execution.
Requirements
- ✓Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓You may be required to serve a probationary period.
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓Graduate of a school of professional nursing.
- ✓(1) Education Accreditation Requirement.
Personality Fit
Job ID: 0bf367a4-c685-4302-bf5a-dd220ea15ca1
Posted via USAJobs