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Quality Training Specialist
Veterans Benefits Administration · Posted today
On-site Montgomery, AL $90K – $145K Apply by Jul 10, 2026 General Inspection, Investigation, Enforcement, And Compliance Series ENFJENFP
Apply for this job → About the Role
This Position serves as a Quality-Training Specialist within the Program Oversight & Accountability Division on the Approvals Management and Oversight Team and is responsible for performing quality assurance duties and the training of employees performing approvals and compliance actions. This position reports to the Chief Program Oversight Officer.
What You'll Do
- →Major Duties: The Quality and Training Specialist (QTS) conducts monthly quality reviews of approval and compliance survey work completed by Education Approval Specialists, Education Compliance Specialists, and contract staff.
- →Identify errors, analyze trends, and provide technical guidance to correct deficiencies.
- →Maintain review records, prepare quality reports, and return incorrect work for correction.
- →Perform expanded reviews for new or low-performing staff and validate national findings.
- →Prepare rebuttals when needed and recommend targeted training based on error trends.
- →Evaluate national training programs, identify needs, and develop or revise training materials and policies.
- →Track annual training completion and delivery training at regional, state, and national levels.
- →Provide performance assessments, mentor new staff, and advise leadership on technical and procedural updates.
- →Review and draft directives, develop SOPs, and ensure regulatory and program compliance.
- →Maintain accessible training resources and perform related technical support duties.
- →Other Duties assigned Work Schedule: 8 a.m. to 4:30 p.m.
- →Monday through Friday Compressed/Flexible: Available Virtual: This is NOT a virtual position.
- →Position Description/PD#: Quality Training Specialist / GS-12 (PD# 38856A) Relocation/Recruitment Incentives: Not authorized Must have a Valid Drivers License: Yes Bargaining Unit: This is NOT a bargaining unit position.
- →Physical Requirements: The work is primarily sedentary, although some physical effort may be required to perform the duties of the position.
Requirements
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Additional Conditions of Employment are as follows: You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓All federal employees are required to have federal salary payments made by direct deposit to a financial institution of their choice.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: 10dfa893-ec2a-49e2-966d-9be3f6048449
Posted via USAJobs