Job Listing
Public Information Specialist
Customs and Border Protection · Posted 52 days ago
On-site Washington, DC $58K – $92K Apply by Aug 18, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ
Apply for this job → About the Role
Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Commissioner located in Washington, DC.
What You'll Do
- →Customs & Border Protection (CBP): Securing America's Borders The Department of Homeland Security (DHS) is calling on those who want to help protect American interests and secure our Nation.
- →DHS Components work collectively to prevent terrorism; secure borders and our transportation systems; protect the President and other dignitaries; enforce and administer immigration laws; safeguard cyberspace; and ensure resilience to disasters.
- →We achieve these vital missions through a workforce spanning hundreds of occupations.
- →Make an impact; join DHS.
- →This position starts at a salary of $57,736.00 (GS-7, Step 1) to $91,815.00 (GS-9, Step 10) with promotion potential to $111,087 (GS-11 Step 10).
- →Typical duties include: Responding to and answering sensitive and complex inquiries, comments, and concerns received by telephone, web, or via email, from a variety of sources, including non-governmental agencies, which may involve issues pertaining to CBP programs and policies on issues such as trade, travel, tariffs, quotas, duties, and duty exemptions.
- →Conducting independent research and maintains resource files according to subject matter to keep abreast of CBP activities, policies, procedures, and program changes to prepare answers to complex questions not contained in the answer database and ensure complete and accurate information is provided to the public.
- →Reporting incidences of incorrect information to information manager, and alerts managers to problems which are identified as a result of perceived trends in public comments and questions.
- →Establishing and maintains resource files according to subject matter to keep abreast of CBP activities, policies, procedures, and program changes to ensure complete and accurate information is provided to the public.
- →Responding to all requests for informational literature from individual travelers, travel organizations and business firms regarding CBP procedures and regulations, keeping in mind classified information as well as the Freedom of Information Act.
- →GS Salary: Visit this link to view the locality pay tables by geographic area.
- →If you do not see your geographic area listed, select the "Rest of United States" pay table.
- →Some positions fall under a special pay rate depending on the series, grade level and location of the position.
- →Please visit this link to view special pay rate charts.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this position Males born after 12/31/1959 must be registered with Selective Service Primary U.S. residency for at least three of the last five years (additional details below) All pre-employment processes will be conducted in English You may be required to pass a background investigation CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures.
- ✓As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards.
- ✓Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes.
- ✓Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties.
- ✓Please review further details via the following link.
- ✓DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
- ✓Learn more about E-Verify including your rights and responsibilities.
- ✓Bargaining Unit: This is a bargaining unit covered position, represented under the National Treasury Employees Unions - NTEU.
- ✓For local chapter contact information see Chapter Websites - National Treasury Employees Union - NTEU.
- ✓Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.
Personality Fit
Job ID: a4107b03-5446-4cc2-8f3a-6b1d741c522e
Posted via USAJobs