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Program Support Assistant
Veterans Health Administration · Posted 2 days ago
On-site Ann Arbor, MI $50K – $65K Apply by Jul 1, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The Program Support Assistant provides administrative support to the assigned section(s) within the Clinical Access Management Service (CAMS). The individual interfaces with both internal customers within their sections(s), as well as external customers within CAMS, other services throughout the hospital, and outside the organization.
What You'll Do
- →Major Duties and Responsibilities: The incumbent provides management assistance in CAMS.
- →In particular, the incumbent provides technical and clerical assistance to the Service Chief, Director of Outpatient Scheduling, and senior leadership of assigned Section(s).
- →Because of the nature of responsibilities associated this position, the incumbent is often required to exercise independent judgment in responding to inquiries and management actions requiring immediate attention.
- →More specifically, the incumbent performs the following duties: Serves as program assistant and secretary to the Service Chief and Director of Outpatient Schedule Performs secretarial duties for leadership staff upon request.
- →Performs administrative duties and serves as secretarial/support personnel for Service Leadership.
- →Is responsible for documentation and initiation of paperwork as necessary and directed by the Sen Chief and Director of Outpatient Scheduling for professional staff in CAMS Leadership Office, as appropriate.
- →Responsible for timely completion and submission of all action items, memorandums timesheets (primary & secondary timekeeping), labor mapping, ADPAC (ePAS as well as 180 da) review), etc. as well as the management of calendar appointments for both Service Chief and Administrative Officer.
- →Screens in-person and telephone inquiries using sound judgment and knowledge to provide accurate information and answer substantive questions regarding operations of the service.
- →Refers inquiries appropriate personnel in various services when unable to provide requested information.
- →Has complete knowledge of the service word processing programs including ability to make minor adjustments when problems arise.
- →Is able to use the equipment for reports, memoranda, or any written materials generated by the leadership staff, and other supervisory personnel.
- →Is able to edit materials for proper format, spelling, punctuation and in keeping with administration policies and procedures.
- →Reviews and controls incoming and outgoing correspondence to include but not limited to mail parcels and interoffice communication.
- →Uses own initiative in responding to correspondence from other services and outside sources and composes non-technical documents for review and signature.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: c9a6d3fc-4d6b-4f4a-a9d6-c084f52f8af1
Posted via USAJobs