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Program Support Assistant
Veterans Health Administration · Posted 117 days ago
On-site Asheville, NC $50K – $66K Apply by Jun 19, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
This position is located in the Veterans Health Administration, Mid-Atlantic Heath Care network (VISN 6) Asheville VA Medical Center, under the Physical Medicine and Rehabilitative Service. The Physical Medicine and Rehabilitative Service (PM&RS) serves multiple different occupational series to include Physiatrists, Physical Therapy (PT), Occupational Therapy (OT), Kinesiotherapy (KT}, and Recreational Therapy/Creative Arts Therapy (RT/CAT).
What You'll Do
- →Major duties include, but are not limited to: The incumbent provides administrative, clerical, and technical support for day-to-day operations within the service.
- →The incumbent will assist management in program improvement projects, program planning, and operational evaluations.
- →Assist management by monitoring and evaluating all clerical/administrative procedures within the service.
- →The incumbent will use basic evaluative techniques to identify issues and make recommendations to management.
- →Works closely with the Administrative Officer by serving as a backup point of contact on behalf of the service.
- →Processes incoming phone calls and assures critical calls/needs are forwarded appropriately.
- →The incumbent takes successive steps to independently resolve conventional issues within the scope of work.
- →Assist management by performing work involving the collection, compilation, and tracking of statistical information and clinical data on behalf of the service.
- →Utilizes a variety of computer software programs to maintain internal databases and establishes protocols for incoming data.
- →Creates excel spreadsheets to track quarterly production reports.
- →Pulls data to include but not limited to the following reports: Rehabilitative VSSC reports such as the Rehabilitation and Prosthetic Services Dashboard, Rehabilitation and Prosthetics Services Productivity, Rehab SPARQ, Specialty Provider Productivity Standards Performance and Outlier Review, and more.
- →Conducts reviews for inconsistencies and/or omissions and ensures data entry is complete and accurate.
- →Takes information from these reports and integrates the information into a Power Point with recommendations to the Clinical Program Manager and Service Chief.
- →The incumbent will send reports and correspondence to necessary stakeholders under the direction of management.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: 948595db-8fd0-45f9-b75c-581a8ccabcd6
Posted via USAJobs