Job Listing
Program Support Assistant
Veterans Health Administration · Posted 2 days ago
On-site Tuskegee, AL $45K – $66K Apply by Jun 24, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The Program Support Assistant (PSA) is assigned to Nursing, Patient Care Services, and works under the supervision of the respective Associate Chief Nurse. The incumbent performs administrative support duties with considerable latitude for the exercise of independent judgment. The incumbent has responsibility for administering the day-to-day activities of their assigned sections and all phases of the facility specialty program.
What You'll Do
- →Has overall responsibility for initiating and carrying out varied and complex duties on behalf of Nursing, Patient Care Services.
- →Primarily responsible for offering service specialized administrative assistance, supporting recruitment processes, managing reports and data such as performance measures, All Employee Survey (AES), clinic utilization data, missed opportunity and no-show data, workload information, open encounters and unsigned progress notes.
- →Independently gathers quality reporting data through various programs and through coordination with the facility Group Practice Manager (GPM).
- →Independently analyzes the acquired data and condenses it into a concise format for presentation to facility and VISN administration at a variety of committee meetings and for use with budgetary issues and planning.
- →Incumbent will also serve as back-up coverage for clerical support as needed for Nursing, Patient Care Services, assisting with scheduling duties, phone management, calling patients when necessary, etc.
- →Will serve as a contact for patient satisfaction and service recovery for the Nursing, Patient Care Services, independently handling problems of a complex and sensitive nature or tactfully referring calls to other areas.
- →Expertise in multiple systems including VISTA, CPRS, EPAS, and Electronic Equipment Request Portals is crucial.
- →Independently performs annual equipment inventory requiring expert knowledge of inventory resolutions process, scanning system and technical terminology pertaining to diagnostic and treatment medical equipment and supplies.
- →Keeps accurate and precise inventory records, agendas, staff/committee minutes and data for their assigned sections.
- →Reconciles discrepancies for reporting to logistics and medical center administration.
- →Acts as a support timekeeper for their assigned section(s) and other Nursing, Patient Care Services sections.
- →Learns and proficiently utilizes AcuStaf and VATAS for timekeeping/timecard purposes.
- →Serves as a local expert on difficult and unusual timekeeping problems such as variable schedules.
- →Assures accurate recording and maintenance of information concerning policies and regulations governing time and leave system.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 54abc879-90eb-4ce7-b201-aa205bcbf7fe
Posted via USAJobs