Job Listing
Program Support Assistant
Veterans Health Administration · Posted 1 days ago
About the Role
This position is located in the Managed Care Division of the Office of Community Care (OCC) at the Captain James A. Lovell Federal Health Care Center in North Chicago, IL.
What You'll Do
- →Duties include but may not be limited to: Providing administrative care coordination support to clinicians and other administrative and/other professional staff.
- →Scheduling and coordinating appointments, prioritizing requested procedures based on urgency.
- →Checking eligibility determination for Non-VA medical care in accordance to the MISSION Act.
- →Generating authorizations of pre-authorized medical care.
- →Works closely with Community Care Nurse Coordinators to ensure proper authorizations are issued and appropriate correspondence is sent to vendors.
- →Acting as a liaison between the Veteran and the vendors with regard to OCC section and VA clinical services and/or primary care services.
- →Obtaining requested medical records including reports, x-rays, labs, and any pertinent information required to complete consults in Federal Electronic Health Record (FEHR) or applicable software system.
- →Ensuring all necessary components and documentation are distributed to appropriate services at the private institution where service will be provided.
- →Updating and verifying demographic information, data entry, administratively managing referral requests, making and notifying the patient of his/her scheduled appointment with the outside provider(s).
- →Generating correspondence to the Veterans and various providers and managing all received correspondence related to care.
- →Providing advisory and technical assistance to Veterans and staff in answering questions related to OCC processes.
- →Answering and directing phone calls in a timely and courteous manner.
- →Performs related duties as required.
- →Work Schedule: Full Time, 7:30am - 4:00pm Compressed/Flexible: Not available Telework: This position may be authorized for telework.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: 4f0f31e8-57d1-4ac9-a0ad-b0d223a6fd43
Posted via USAJobs