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Program Support Assistant
Veterans Health Administration · Posted 113 days ago
On-site Tomah, WI $45K – $59K Apply by Jun 22, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ Operations
Apply for this job → About the Role
This position is located in the Community Care Service Line at the Tomah VA Medical Center. The primary purpose of the position is to serve as a Community Care Coordinator. This position works collaboratively with the patient care teams as well as a variety of specialty health care providers.
What You'll Do
- →Medical Appointing and Support Provides administrative support to clinicians and other administrative and professional staff throughout the medical staff office for purposes of coordinating Non-VA medical care for veterans when inpatient and outpatient, and their VA provider has deemed such care necessary.
- →Responsible for generating authorizations for pre-authorized medical care, while making eligibility determinations for the various programs in Community Care.
- →Obtains requested reports, x-rays, labs and any pertinent information required to complete the Community consult in CPRS.
- →Provides advisory and technical assistance to veterans and staff in answering questions.
- →Works to resolve issues with veterans, vendors and clinical staff to ensure appropriate care is scheduled and authorized at Non-VA facilities.
- →Coordinates the completion of Community Care consults assuring the corresponding report is linked to the appropriate consult, progress note title and patient.
- →Eligibility and Administration Reviews and determines veteran's eligibility for specialty programs in the Community Care program (CC) and appropriately processes their authorizations.
- →Discusses eligibility for programs or specific claims with vendors, veterans, and/or service officers.
- →Contributes to the revenue collection process by identifying patients with third party insurance.
- →Performs other duties as assigned.
- →Work Schedule: Monday-Friday; 8:00am to 4:30pm Telework: This position may be authorized for Ad-hoc telework.
- →Virtual: This is not a virtual position.
- →Position Description/PD#: Program Support Assistant/PD13339A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: 3ecc086d-ed8e-4a9a-a970-8a9142718240
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