Job Listing
Program Support Assistant
Veterans Health Administration · Posted 1 days ago
About the Role
The incumbent is assigned to the Mental Health Service, reporting to the Administrative Officer. The incumbent is based in MHS and is responsible for a variety of administrative duties associated with providing comprehensive technical, administrative, and clerical services to the MHS. Please be aware that there is a 2-page resume limit for this position.
What You'll Do
- →Duties include, but are not limited, to: Administration - 70% Collects, compiles and/or tracks statistical information in support of program operations.
- →Tracks achievement on performance measures, goals, and objectives and receives and processes documents and reports in accordance with established procedures; uses software applications to draw information from a wide variety of sources to prepare reports; and assists in the planning, review, and reporting of data/statistical results of program studies.
- →Retrieves a variety of computerized data, establishes protocols for incoming data, organizes and maintains program data.
- →Tracks and trends issues related to program effectiveness and role implementation.
- →Collaborates and communicates with Mental Health Service Management on a variety of issues to include collecting, compiling, and reporting all information for a variety of Mental Health Services Programs.
- →Communicates with a diverse population of customers that include veterans, their families, mental health providers from a variety of disciplines, Primary Care, medical CBOC staff, technical support staff, and Veteran Service Officers.
- →This communication includes directing patients, validation of demographics, etc., all in compliance with the Health Information Portability and Accountability Act (HIPAA), Privacy Act of 1974 and other laws and federal regulations, other applicable statues, and policies.
- →Provides exceptional customer service by exceeding the customer's expectations.
- →The incumbent will actively listen to customers with respect and concern, paying attention to the details of the customer's needs and help the customer arrive at a satisfactory solution to the problem.
- →The incumbent will be flexible, adaptive, and enthusiastic to exceed the customer's needs.
- →Customers include veterans, their families, mental health providers from a variety of disciplines, Mental Health staff, technical support staff and Veteran's Service Officers.
- →The incumbent serves as a point of contact for the assigned program area.
- →Utilizes statistical data to compile a monthly workload report(s) for all program staff.
- →Assists with keeping supervisor apprised of patient census and any changes/problems that might be encountered.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
- ✓For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Personality Fit
Job ID: 1b9ec1ca-0a54-4b11-9300-2a58aac1b8a0
Posted via USAJobs