Job Listing
Program Support Assistant
Veterans Health Administration · Posted 7 days ago
Hybrid Baltimore, MD $58K – $75K Apply by Jun 8, 2026 Miscellaneous Clerk And Assistant ISFJISTJ Healthcare
Apply for this job → About the Role
The Program Support Assistant serves the Caregiver Support Program within the VA Maryland Health Care System. The Program Support Assistant demonstrates independence of action, general latitude for decision making and knowledge of information sources concerning complex questions, policies, and procedures within the Caregiver Support Program.
What You'll Do
- →Duties to include but not limited to: Prepare, modify and issue all authorizations of care for approved service.
- →Coordinate and collect necessary data for the program.
- →Assist and help coordinate the establishment of the program eligibility/enrollment of the new Veterans/Caregivers.
- →Audit and make corrections to invoices received from the program vendors.
- →Respond to payment inquires or discrepancies from VA approved vendors providers.
- →Responsible for timekeeping of Caregiver Support Program staff and other Social Work program staff.
- →Provide a complete range of program support which includes customer service and coordination, data analysis and graphing, special projects, supporting and helping to organize events, performance measure reporting and compilation of data.
- →Assist program staff through knowledge and understanding of the organization, regulations, methods, and the other tools or recourses of management.
- →Completes other administrative duties as assigned.
- →Preferred Experience: Experience with CARMA including data input, monitoring dashboards, and pulling reports.
- →Experience with the Caregiver Support Program services and knowledge of Caregiver Support Program policies and procedures.
- →Expertise with MS applications.
- →Experience providing communication and customer service to Caregivers of Veterans.
- →Experience monitoring time and attendance.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 1487b12f-d2ee-43ce-8c21-d9e766b67744
Posted via USAJobs