Job Listing
Program Support Assistant (OA)
Veterans Health Administration · Posted 7 days ago
Hybrid Murfreesboro, TN $45K – $59K Apply by Jun 5, 2026 Miscellaneous Clerk And Assistant ISFJISTJ Healthcare
Apply for this job → About the Role
This Program Support Assistant position is located in the Neurology Service at the Murfreesboro campus of Tennessee Valley Healthcare System. The Program Support Assistant provides program support assistance to the Sleep Lab. The position includes a broad range of administrative support responsibilities, and serves as a liaison between the Nashville and Murfreesboro campuses and its affiliates.
What You'll Do
- →The Program Support Assistant for the Sleep Lab specialty service within the Neurology Department will need to have Medical Center and Sleep Service knowledge to succeed in this position.
- →The Sleep Program at TVHS runs a very busy service with over 5000 consults a year and over 2400 newly diagnosed sleep apnea patients a year.
- →As such, the Program Support Assistant will receive 100-200 Sleep Study Reports via fax weekly, and 100-200 patient calls a week requiring a response.
- →The Sleep Program provides a crucial service and is continuing to grow every year.
- →The Program Support Assistant will operate independently of the sleep technicians, and will need strong inter-personal skills and will report directly to the Sleep Lab Director for items involving the Sleep Program.
- →The employee organizes the work based on emergent and non-emergent work of Neurology Service and is free to make independent judgements about organizing and prioritizing workload, and works independently in solving most conflicts.
- →Guidelines include a large body of unwritten policies, precedents, and practices which are not completely applicable to the work or are not specific and which deal with matter relating to judgment, efficiency, and relative priorities rather than with procedural concerns.
- →The Program Support Assistant applies and adapts guidelines to specific problems for which guidelines are not clearly applicable.
- →Creates Sleep Lab Processes and Procedures; working with each individual Sleep Lab personnel to create Standard Operating Procedures (SOPs) for each position, implement flow charts for each step, and provide insight into areas of improvement to better serve the veteran.
- →Contacts include the administrative and professional staff within the System, as well as counterparts at the affiliates.
- →Contacts with vendors, patients, VA headquarters, and clinical and administrative staff throughout the System and affiliate Medical Schools are an integral part of this position.
- →Other duties as outlined in the Position Description.
- →Work Schedule: M-F 7:30 a - 4 p Telework: This position may be authorized for telework.
- →Telework eligibility will be discussed during the interview process.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: df47bba0-9686-457e-bb82-1e694ebffddf
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