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Program Specialist
Veterans Health Administration · Posted 4 days ago
On-site Phoenix, AZ $78K – $122K Apply by Jun 5, 2026 Miscellaneous Administration And Program ENTJESFJESTJ Operations
Apply for this job → About the Role
The primary purpose of this position is to evaluate the productivity, effectiveness, and efficiency of program operations, as well as to analyze and resolve issues related to staffing and the performance of administrative support activities. The role involves developing and applying criteria to assess and forecast progress toward achieving programmatic or organizational goals and objectives.
What You'll Do
- →Duties include but are not limited to the following: Develops and maintains high CBOC customer satisfaction levels by ensuring performance meets or exceeds expectations.
- →Work closely with healthcare team members, point of service contacts, and patient advocates to ensure services are easily obtained, meet customer requirements, and quickly resolve department internal and external short-term & long-term problems.
- →Conducts Environment of Care (EOC) rounds and identifies systemic difficulties in resolving to maintain standards with the Joint Commission.
- →Oversee internal space alignments for services within the CBOC and work closely with the Facilities Strategy team for external moves to and from the CBOC.
- →Create maximum efficiency in building operations via data collection and space alignment.
- →Primary contact for the building's lessor, engineering, and janitorial services.
- →Serves as the lead for work orders for building-wide issues.
- →Primary lead for event coordination within the facility and works closely with the Public Affairs Office for coordination.
- →Studies, analyzes, and evaluates customers' needs and develops and implements programs and specific solutions to meet those needs.
- →Determines information requirements for improving customer service responsiveness.
- →Develop program guidance, motivational materials, and information to facilitate participation in program initiatives.
- →Provides advisory services to Clinical and Non-Clinical service lines for building operations and flow.
- →Review data from numerous feedback mechanisms, perform studies, summarize information, identify trends, and propose and implement solutions.
- →Prepares and completes required reports.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 661d0414-76bc-43ee-bddb-68ff27b3ece1
Posted via USAJobs