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Program Specialist
Veterans Health Administration · Posted 1 days ago
Hybrid Leeds, MA $70K – $88K Apply by Jul 20, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ OperationsHealthcare
Apply for this job → About the Role
This Program Specialist position is located in Central Western Massachusetts at the VHA Medical Center, Leeds MA. This position is located under the Assistant Director and serves as both the Patient Centered Management Module (PCMM), Mental Health Management Module (MHMM), Home-Based Primary Care Management Module (HBPCMM) Coordinator, and a Clinic Profiler (CP) for the VA Central Western, Leeds Massachusetts Healthcare System (VA CWM HCS).
What You'll Do
- →The incumbent provides high-level The position is directly overseen by the Chief of Ambulatory Care Business Operations and works closely with Service Line Chiefs to coordinate administrative management activities such as timekeeping, administrative record keeping, and Human Resources management, as well as communicating with internal and external customers.
- →Other Duties listed include: The incumbent has the responsibility but is not limited to oversight for all clinic profiles/scheduling grids and ongoing analysis of supply and demand throughout the medical center.
- →Furthermore, the incumbent engages in panel management and efficiency of work, research and data analysis work, and training programs related to Primary Care, Mental Health, and Patient Care Service lines.
- →The integrity of the PCMM, MHMM, and HBPCMM Web data is extremely important to the management of primary care, mental health, and patient care services at the facility, VISN, and national levels.
- →PCMM Web is a complex, nationally implemented, stand-alone computer program that is designed to monitor and manage patients and staff in primary care, mental health, and home-based primary care services throughout the VA system.
- →The incumbent will be responsible for the integrity of the VAMC's large PCMM Web database, which integrates data and information from all divisions and community-based outpatient clinics (CBOCs).
- →The incumbent will be required to work closely with the VAMC clinic support staff, clinical service chiefs, CBOC staff, DSS staff, VISN staff, and Central Office staff to maintain the integrity of this program and data.
- →These duties include monitoring panel sizes, oversight and correction of transmission errors, and review/rectification of incorrect patient assignments.
- →The incumbent prepares national, VISN, and VAMC level reports, using established and Ad Hoc Fileman (Vista) computer programs.
- →Additionally, the incumbent also collects, compiles, analyzes, and presents data regarding the integrity of the PCMM Web package.
- →The incumbent is responsible for reviewing PCMM, MHMM, and HBPCMM data related to efficiency, workload, and staffing.
- →The incumbent has primary responsibility for maintaining the accuracy of the information in the PCMM Web database and responds to data updates reported in VSSC.
- →The incumbent is responsible for establishing and managing PCMM, MHMM, HBPCMM team, and position set up for all primary care, mental health, and home-based primary care teams at VA CWM HCS.
- →Specifically, he/she will electronically create or modify team and position settings, assign provider user class based on verified credentials, link the associated clinics, set maximum panel sizes, program clinical alert notification levels, and establish preceptor to associate provider links.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 3d379609-f5f2-4698-b77c-49be36faf6be
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