Job Listing
Program Specialist
Veterans Health Administration · Posted 3 days ago
RemoteUnited States$75K – $121KApply by Jun 1, 2026Miscellaneous Administration And ProgramENTJESFJESTJISTJ
Apply for this job →About the Role
The employee will serve as the Program Specialist, located in the Employee Experience Team of the Veterans Crisis Line (VCL), Veterans Affair (VA). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.
What You'll Do
- →The incumbent will be responsible for the time and leave administration of VCL employees.
- →The incumbent will plan, coordinate, execute, maintain, and evaluate the VCL call center staff levels to ensure that a smooth flow of quality health care services is being provided promptly, courteously, and with a compassionate understanding of Veterans' needs and the needs of those responsible for their care.
- →The work performed by the incumbent will directly influence decisions made by managers concerning internal administrative operations and improve the quality of services to customers and staff.
- →The work will also involve identifying problems and making recommendations concerning the efficiency and productivity of administrative operations throughout VCL.
- →Additional duties include but are not limited to: Maintains staffing levels and master schedules to ensure adequate coverage.
- →Tracks and certifies all forms of employee leave requests and maintains tour of duty updates.
- →Coordinates tour of duty change requests, leave requests, etc. in accordance with approved policy.
- →Tracks and implements employee training, organizes new employee orientations and training shifts for all employees, and creates and reviews travel schedules for employees.
- →Investigates and resolves employee relations issues such as no shows in accordance with approved policy, time/leave/pay/repayment/overtime issues, etc.
- →Coordinates with employees on long term absences including annual and sick leave scheduling.
- →Refers employees to Employee Assistance Program (EAP) as needed and provides support to employees with sensitive time and leave related concerns.
- →Maintains responsibility for scheduling employees on 20 different shifts and 30 plus start times across call centers.
- →Ensures coverage needs are addressed to maintain staffing needs and escalates concerns to supervisory and management staff.
- →Organizes and submits all planned leave requests to Team Operations (TOC) and/or time and leave supervisor for approval.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Transcript Reminder: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Transcripts must depict the name of the college to determine accreditation, and your name must also be displayed on the transcripts.
Personality Fit
Job ID: 12d1fb2a-ff3f-4e10-b37e-72d3365299e6
Posted via USAJobs