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Program Specialist (Training Manager)
Veterans Benefits Administration · Posted 54 days ago
About the Role
The Training Manager is a member of the Director's staff and is an active participant in all aspects of station training. Primary focus will be creating training plans and change management strategies that maximize employee engagement and drive faster adoption, greater utilization, and higher proficiency on the changes impacting employees, the agency, and the Veterans we serve. Discretion is paramount as the Training Manager will be privy to high-level confidential information.
What You'll Do
- →Specific duties include: Working closely with the Director and Assistant Directors in formulating station policy and planning station actions based on local needs and Central Office directives.
- →Leading the training and change management activities across business lines within the Regional Office (RO) and focusing on implementing changes to business processes, systems, technology, and job roles.
- →Assisting the Director and Assistant Directors in assessing priorities and resources needed to meet program objectives through the development and execution of stakeholder communication, relationship management, and organizational change management strategies.
- →Reviewing, analyzing, and evaluating division reports and statistical data to provide advice to management on training, change management, production, and quality goals and objectives.
- →These reports are communicated verbally and in writing.
- →Assisting the Director and Assistant Directors in developing a training and change management strategy to include a communication plan, implementation of a roadmap, coaching plan, training plan, and resistance management plan.
- →Providing formalized training and recommending, as appropriate, revisions to procedures or policy to correct deficient areas based upon trends noted on quality reviews, by using review results, regulations, directives, and other relevant material to train employees specific to their division work.
- →Serving as the primary Training Management System subject matter expert for the station.
- →Providing sound advice and guidance to station management in achieving the RO's objectives.
- →Other duties as assigned.
- →Work Schedule: Monday through Friday from 8:00am -4:30pm Compressed/Flexible: Not Available Telework: Yes - This position is eligible for situational (ad hoc) telework only.
- →The selectee is required to report to the official duty station each scheduled workday.
- →Telework may be approved only on a case-by-case basis with supervisory approval.
- →Routine or recurring telework is not authorized for this position.
Requirements
- ✓As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓There is no education substitution for the GS-12 grade level.
Personality Fit
This role is commonly a great fit for these MBTI types:
Job ID: 155a3da6-583c-4a52-8aa5-76c3ab791e74
Posted via USAJobs