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Program Specialist (Training Manager)
Veterans Benefits Administration · Posted 2 days ago
Hybrid Seatac, WA $101K – $131K Apply by Oct 5, 2026 Miscellaneous Administration And Program ENFJESFJ Engineering
Apply for this job → About the Role
Serve as the DROC Training Manager. Develop and maintain a training infrastructure enhancing initiatives, communication, reducing duplication, and enhancing economy of scale, and serving as contact for nationwide initiatives. This announcement is being limited to the first 25 applications received. The announcement will close either on the published closing date at 11:59 p.m. Eastern Standard Time(EST) or on the day when the number of applications reaches 25 at 11:59 p.m. (EST).
What You'll Do
- →Specific duties include: Administers Decision Review Operations Center training programs that are consistent with the vision of a well-trained and informed workforce in the claims processing area.
- →Advises Decision Review Operations Center management on all aspects of technical training policy, determines training needs based upon quality reviews, and research training packages.
- →Plans, develops, implements, coordinates and manages functions such as systematic studies for assessments of immediate and long-range training needs for the organization to ensure effective operation.
- →Through data mining, identifies trends related to deferrals or other program errors and trains to trends to correct program deficiencies.
- →Develops tracking systems for conducting internal quality reviews.
- →Uses surveys, focus groups and similar tools to obtain feedback from employees, managers and supervisors, on training effectiveness.
- →Evaluates training programs and uses the findings in planning, developing and installing new or modified programs.
- →Ascertains the need for and generates surveys and studies of all faces of training program needs and review of data.
- →Provide training, as needed, to outside entities involved in VBA processing.
- →Administers training modules, proctors and scores testing, and reports testing results for RVSRs, VSRs, and other positions with the Decision Review Operations Center.
- →Reviews and assesses training needs of all Decision Review Operations Center staff, assessing both individual needs and needs related to all DROC functions.
- →Coordinates formalized training on trends noted on quality reviews by using STAR review results, regulations, directives and other relevant material to train all VSC staff in relevant phases of division work.
- →Responsible for coordination and tracking of all training required by OFO, C&P service, or other centralized VA authority.
- →Confers and interacts with instructors, subject matter experts, and others to perform analyses for the identification of specific training/learning objectives and to coordinate and/or recommend revision to training programs.
Requirements
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances he public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Additional Conditions of Employment are as follows: You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: 09026c62-38b8-465f-a62e-f5c5bf54ff30
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