Job Listing
Program Analyst
Veterans Health Administration · Posted 49 days ago
Remote United States $90K – $145K Apply by Aug 4, 2026 Management And Program Analysis ENTJINTJINTPISTJ
Apply for this job → About the Role
The employee will serve as the Program Analyst (Systems Evaluation and Quality Manager), located in the Peer Support Outreach Center (PSOC), Veterans Crisis Line (VCL). The VCL is a 24-hour, 7-days-a-week, 365-days-a-year service aimed at connecting callers worldwide to a caring, qualified Veterans Administration employee. The VCL's mission is to provide 24/7, world-class suicide prevention and crisis intervention services to Veterans, Service Members and their family members.
What You'll Do
- →Major duties include but are not limited to: Develops and manages data warehouse and associated software applications.
- →Utilizes data mining techniques, business intelligence tools, data repositories, Power BI, SharePoint, and other software applications.
- →Manages data by using large, highly specialized databases to extract, organize, analyze and/or recover specialized and statistical data required for studies and reports.
- →Creates and interprets daily, ad hoc, and other required PSOC specific reports to highlight program status and areas requiring attention.
- →Deploys reporting tools, maintains employee dashboards, and troubleshoots technical issues that impede access or usage of PSOC data and information.
- →Delivers self-service reporting and analytic solutions.
- →Selects statistical techniques, reporting formats, data validity, and accuracy of results.
- →Interprets, analyzes, and evaluates data and results used for presentations, recommendations, and decision making by senior-level managers.
- →Plans the assembly and presentation of findings from assigned studies in formats such as graphic, chart, and narrative, applying appropriate statistical and analytical techniques.
- →Makes recommendations for process improvements, improving quality, and assists in establishing appropriate process metrics and process controls.
- →Work Schedule: Tour of Duty is typically administrative hours, 8:00 am-4:30 pm.
- →Tour is subject to change based on program needs.
- →Compressed/Flexible: Not Authorized Remote: This is remote position.
- →Selectees will work 100% of the time in a non-VA-owned space outside of the local commuting area of a parent station.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: cf0af40b-097e-45b6-b650-d9a52d73e6fb
Posted via USAJobs