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Program Analyst
Veterans Health Administration · Posted 7 days ago
Hybrid Johnson City, TN $50K – $80K Apply by Jun 22, 2026 Management And Program Analysis ENTJINTJINTPISTJ Operations
Apply for this job → About the Role
The Productivity Program Analyst is a member of the Clinic Practice Management Section under the Chief of Staff located at the James H. Quillen VA Medical Center with responsibilities to manage multiple data elements that contribute to productivity data for Ambulatory Care Service.
What You'll Do
- →The Productivity Program Analyst is a member of the Clinic Practice Management Section under the Chief of Staff at the James H.
- →Quillen VA Medical Center, with responsibilities for managing multiple data elements that contribute to productivity data for the Ambulatory Care Service.
- →The incumbent provides data, reports , and assistance to the ACOD/GPM, AGPM, and clinical service chiefs in their work in the development of strategic plans for the facility as it relates to access to care.
- →The incumbent measures and provides recommendations with an emphasis on improving clinical product line performance Duties include, but may not be limited to the following: The employee is responsible for determining inefficiencies in current and established practices, forming corrective action plans, and preparing draft policies for senior management consideration and implementation.
- →The employee prepares reports of program status and accomplishments for the overall productivity program.
- →The employee applies fact-finding and investigative techniques (e.g., employee/supervisor interviews, review of work procedures, instructions, records, and files) to gather clear-cut factual evidence of compliance with regulations and productivity measures.
- →The employee identifies skewed data in databases and conducts investigative interviews with physicians, managers, and other employees to identify areas of weakness and/or the source of how the data was captured and entered into the system.
- →The employee works with individual clinical providers, sub-specialty chiefs, Service Chiefs, administrative officers, Group Practice Manager's section and the Chief of Staff to create and implement action plans for reversing negative trends and ensure service-level compliance on all metrics.
- →The incumbent investigative and fact-finding process, the incumbent may be required to review standard and existing practices, work in progress or upon completion, monitor/spot check work as deemed necessary to assess the quality and quantity of work produced and, thus, make appropriate recommendations.
- →Assures that release of information requests are processed in accordance with medical center policy.
- →The employee may be required to assist in contacting clinical staff to obtain information necessary to respond to requests when not readily available in the medical record.
- →Maintain contact with clinical personnel and other staff to resolve delays and misunderstandings in all productivity management processes.
- →Oversees coordination of consultations and referrals of patients to other specialty services and manages schedules for patients for future appointments in accordance with physician clinic profiles and input from the patient(s) to ensure productivity standards are met.
- →Collaborates with Ambulatory Care section chiefs, Service Chiefs and Administrative Officers to oversee outpatient clinic access.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 8c4065b1-8820-49dc-9444-794f36532b09
Posted via USAJobs