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Program Analyst (Training Analyst)
Veterans Benefits Administration · Posted 6 days ago
On-site Phoenix, AZ $91K – $118K Apply by Sep 16, 2026 Management And Program Analysis ENTJINTJINTPISTJ
Apply for this job → About the Role
This position is in the Medical Disability Examination Office's Training and Development Staff and reports under the supervision of the Chief for Training. The incumbent serves as a Training Analyst and supports all areas related to program management, coordination, and assessment of the vendor examiner training and exams-related claims processor training programs in support of compensation and pension (C&P) claims processing.
What You'll Do
- →Specific duties include: Assists in planning, designing, and executing a program to inform, train and educate general and specific audiences about and how to request, review, and conduct C&P examinations.
- →Identifies VBA and MDE vendor training needs as they specifically relate to C&P examinations through review and analysis of quality review findings, surveys, focus groups, and similar tools.
- →Serves as subject matter expert (SME) to develop education and training modules, based on the identified training needs of claims processors and vendor examiners.
- →Develops and/or updates education and training programs and activities in collaboration with other divisions and entities both within and outside VA.
- →Analyzes VBA wide claims policy and/or operations, newly enacted legislation or court decisions, or resolution of major operational problems toward developing training products.
- →Conducts technical research and provides technical advice and support to the Senior Training Analyst, Training Chief and Assistant Director in support of attaining goals and objectives for the overall program.
- →Recommends innovative programs, new approaches, and technology that improve the training effectiveness.
- →Publishes trainings in the appropriate learning management system and provides maintenance and updates to individual accounts.
- →Provides status reports on the progress of the training-related initiatives and establishes goals and tracks the progress of those efforts toward meeting established milestones.
- →Coordinates, schedules, facilitates, presents, and supports training delivery to internal and external audiences both in-person and virtually.
- →Participates in national in-person and remote audits and site visits, if needed, which include review, examination, and verification of records to assess compliance with contractual training program requirements.
- →Works with senior employee and managers to coordinate and negotiate intricacies of claims processor and examiner training that significantly impacts service to Veterans and determines the best course of action to address identified training needs and to incorporate new initiatives, technology, and software developments related to the C&P process at the field level.
- →Responds to inquiries related to training issues requiring specific knowledge of training programs and systems as they relate to C&P examination training curriculum, training events, and contractual requirements.
- →Performs other duties, as assigned.
Requirements
- ✓As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the Agency; whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Additional Conditions of Employment are as follows: You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary or trial period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents.
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
Personality Fit
Job ID: 6e9b7f3a-f2d7-4f53-8704-177485d6703b
Posted via USAJobs