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Pharmacy Technician
Veterans Health Administration · Posted 63 days ago
Remote United States $50K – $66K Apply by Jul 20, 2026 Pharmacy Technician ISFJ Customer SuccessHealthcareTrades
Apply for this job → About the Role
The incumbent serves as a Pharmacy Technician in the Veterans Integrated Service Network (VISN) Clinical Contact Center as part of an interdisciplinary healthcare team. The incumbent is a certified pharmacy technician who is efficient, motivated, focused on customer satisfaction and, who, under the authority of the VISN Clinical Contact Center Pharmacy Chief, or designee, is responsible for the technical management of patient care activities for pharmacy services in the Clinical Contact Center.
What You'll Do
- →Please see below for the total rewards of being a VA Employee: Total Rewards of a Allied Health Professional The Pharmacy Technician, GS-07, with the Clinical Contact Center is expected to strive to achieve First Contact Resolution (FCR) whenever possible.
- →They are expected to maintain a high degree of accurate productivity and performance while being extremely sensitive to their specific contribution to the overall patient care provided.
- →As required and assigned, the incumbent is expected to accomplish all duties normally performed by general VISN Clinical Contact Center pharmacy technicians at the lower grade level.
- →Routinely reviews medication profiles for therapeutic duplication, prescription non compliance, allergies, and drug interactions.
- →Seeks assistance with identified individuals from a Clinical Pharmacist or supervisor for further evaluation, if needed.
- →Processes and submits patient requests for new prescription orders and renewal requests, including controlled substances, into the VISN Clinical Contact Center software and/or Electronic Health Record (EHR) accurately, thoroughly, and in a timely manner.
- →Consistently documents patient contact and resolution in VISN Clinical Contact Center software and/or the EHR to include, but not limited to, what was requested, what action was taken, and any other information which may be pertinent during future research.
- →Assists in the documentation of medication variances.
- →Assists in the completion of workload for other VISN Clinical Contact Center Pharmacy Services in the event of natural disasters, low staffing, or other contingency needs.
- →Performs all duties of lower graded technicians, if required.
- →General Duties: Actively and diligently treats all Veterans with respect and utmost dignity.
- →Seeks to resolve Veteran's concerns at first contact independently.
- →When required, refers to other VA resources to assist in the resolution process.
- →Always resolves all Veteran issues in a timely and caring manner with emphasis on providing first contact resolution (FCR).
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
Personality Fit
This role is commonly a great fit for these MBTI types:
Job ID: d27a9555-db59-41e0-a539-c5030ef9c1a6
Posted via USAJobs