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Pharmacy Technician
Veterans Health Administration · Posted 62 days ago
Remote United States $50K – $66K Apply by Jul 23, 2026 Pharmacy Technician ISFJ OperationsCustomer SuccessHealthcareTrades
Apply for this job → About the Role
This position is located with the Pharmacy Clinical Contact Center (PCCC) of the VISN 4 Clinical Contact Center. The incumbent is a certified technician, efficient, motivated, and customer-friendly, who, under the authority of the Program Manager is responsible for the pharmaceutical management of patient care assistance activities regarding the PCCC.
What You'll Do
- →Major duties include, but may not be limited to: Receives telephone calls from Veterans through the automated call distribution system.
- →Answers Veteran inquiries related to process questions.
- →Documents all Veteran interactions using progress notes and other reports as needed.
- →Uses the highest level of customer service at all times to provide patient education via telephone on the medication refill process.
- →Follows-through on all prescription problems by phone or EHR progress note to the provider to avoid Veterans being out of medications.
- →Participates in telephone notification of class 1 medication recalls as necessary.
- →Guides Veterans on how to return medicine to the pharmacy if needed and how to obtain replacement medications.
- →Seeks to solve Veteran's concerns at first contact.
- →Independently inputs refill prescriptions into EHR computer system for immediate or mail-out processing.
- →Processes batch refill prescription ordering for mail-out processing and ultimate fulfillment of Veteran requests.
- →Interacts personally with Veterans or their representatives to assure medication profiles are updated, reviewed, and needed prescriptions items or prosthetics supplies are appropriately processed.
- →Accurately fills prescriptions orders by selecting correct product based on label requirements and assures each item is filled and labeled according to all applicable standards.
- →Answers questions from pharmacy and non-pharmacy personnel regarding outpatient procedures.
- →Performs other duties as required.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment.
- ✓Applicants who refuse to be tested will be denied employment with VA.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
Personality Fit
This role is commonly a great fit for these MBTI types:
Job ID: 927845a6-7a0f-4d9c-8d48-4f1285d4f50e
Posted via USAJobs