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Patient Service Representative (Office Automation)
Military Treatment Facilities under DHA · Posted 136 days ago
On-site Fort Bragg, NC $53K – $69K Apply by May 26, 2026 Miscellaneous Clerk And Assistant ESFJESTJISFJISTJ
Apply for this job → About the Role
About the Position: This position is located at Army Medical Center (AMC) Womack, NC, within the Directorate of Exec Quality, Department of Management Quality. Incumbent will work to promote and improve patient satisfaction with services rendered by the Command.
What You'll Do
- →Serve as a mediator (liaison) between WAMC and beneficiaries; ensuring patient concerns are heard and addressed, while educating beneficiaries on policies and guidance that impact their healthcare benefit.
- →Promote and improve patient satisfaction through engagement with staff and beneficiaries.
- →Conduct frequent rounds and implement service recovery strategies with the goal to restore patient trust and loyalty.
- →Function as the subject matter expert on aspects of customer service and patient relations and engagement.
- →Champion customer service training and initiatives on behalf of the organization.
- →Recommend to the leadership, staff and designated WAMC organizations appropriate courses of action to improve patient satisfaction.
Requirements
- ✓For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications.
Personality Fit
Job ID: ec05127b-e60d-4ff6-900f-5c3e8782fa2a
Posted via USAJobs