Job Listing
Patient Representative
Veterans Health Administration · Posted 2 days ago
On-site Iowa City, IA $62K – $97K Apply by Jun 8, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ Healthcare
Apply for this job → About the Role
This position is located at the Iowa City VA Healthcare System serving as a Facility Patient Advocate responsible for coordinating complaint resolution by working with facility staff to help resolve issues and concerns and ensuring communication with patients about their experiences of care occurs. Due to the variety of patients, family and staff use of tact, diplomacy, sound judgment, compassion, flexibility, and a good sense of humor are extremely important.
What You'll Do
- →Patient Advocacy within VA exists to ensure patient concerns are heard and addressed to improve the overall experience and quality of care for patients.
- →Effective, high-functioning Patient Advocacy is integral to fulfilling the goal of providing Veterans with world-class health care.
- →Selection at a lower grade level does not guarantee promotion to the full performance level.
- →Work Schedule: Monday - Friday, 7:30am - 4:00pm Telework: Not Authorized Virtual: This is not a virtual position.
- →Position Description/PD#: Patient Representative/PD99864S and PD99473S Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized At the Iowa City VA Health Care System, we're more than a hospital-we're a hub for innovation, education, and compassionate care.
- →As a 5-Star CMS-rated facility and proud recipient of the ANA Pathway to Excellence® designation, we set the standard for quality and workplace culture.
- →Our strong academic affiliations with leading institutions like the University of Iowa make us a premier teaching hospital, offering providers unparalleled opportunities for research, collaboration, and professional growth.
- →Here, you'll work alongside dedicated colleagues in an environment that values your expertise and supports your career aspirations-all while serving those who served our nation.
- →The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers.
- →This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest.
- →As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran.
- →This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community.
- →This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 2eb41773-2f0d-4608-8c93-4a13b60f87a5
Posted via USAJobs