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Patient Representative
Veterans Health Administration · Posted 3 days ago
On-site Bakersfield, CA $87K – $113K Apply by Jun 18, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ Healthcare
Apply for this job → About the Role
The VA Greater Los Angeles Healthcare System is recruiting for (multiple) Patient Representative positions within the Office of the Assistant Director. The incumbent serves as a Patient Advocate within a VA Medical Facility (e.g., VAMC, CBOC, OPC, etc.). This position covers a variety of difficult and/or complex patient concerns, issues, and contacts for the Facility with the goal of providing resolution.
What You'll Do
- →Duties include but are not limited to: Manage the facility VCCR process, including complaint resolution, data capture and analysis of issues/complaints to make system improvements.
- →Assist SLAs and front-line staff in resolving issues that occur at the point of service, while also addressing more complex complaints that were not able to be resolved at the point of service.
- →Explore all avenues, crossing all lines of authority and responsibility within the medical facility, in order to properly identify the nature and scope of the problem and to initiate appropriate action to expedite a resolution.
- →Review appropriate documentation and records, and discusses with personnel or witnesses regarding any practice that appears to violate the patient's rights or which cause unnecessary discomfort or embarrassment to patients, their family, or the health care facility and reports such findings with recommendations for improvement to the Facility Director and/or the Facility Quad/Pentad.
- →Comprehend and explain numerous government laws, directives, and policies is required to provide information to individuals representing various levels of educational and cultural backgrounds.
- →Serve as the liaison between the Facility, patients, staff, and the community, ensuring Patient Rights and Responsibilities, advocacy, and services are available.
- →Assist patients in understanding their rights, in addition to, their responsibilities.
- →Provide a channel through which patients can seek solutions to problems, concerns, and unmet needs, recognizing that complaints are a gap between service expectations and the actual experience of the patient.
- →Collaborate with health care teams, Service Chiefs, and management to facilitate resolution to problems beyond the capability of front-line staff and participate in resolution of system problems by presenting the patient's perspective of the problem and the desired resolution.
- →Ensure VHA Patient Advocacy goals, policy and requirements are met by collecting, analyzing, and evaluating relevant data, and preparing meaningful reports based on that data.
- →Maintain the attitude of taking a negative experience and turning it into a positive, memorable experience for patients and employees.
- →Collaborate with Public Affairs to include patients' feedback and increase community and Veteran awareness of VA health care resources.
- →Work Schedule: Full-Time, Monday-Friday, 8:30am-4:30pm Compressed/Flexible: Not Authorized Location: Multiple vacancies.
- →May be located at Greater Los Angeles VA, Bakersfield CBOC, San Luis Obispo CBOC, Santa Barbara CBOC, and Santa Maria.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
- ✓For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Personality Fit
Job ID: 13906be0-cc95-4c71-bd2d-9d360f1aff1b
Posted via USAJobs