Job Listing
Patient Representative
Military Treatment Facilities under DHA · Posted 142 days ago
On-site Fort Bragg, NC $64K – $84K Apply by May 20, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ
Apply for this job → About the Role
About the Position: As Patient Representative serves as liaison between MEDCEN patients, hospital staff and the community it serves regarding patient's rights and advocacy.
What You'll Do
- →Serve as a mediator (liaison) between WAMC and beneficiaries; ensuring patient concerns are heard and addressed, while educating beneficiaries on policies and guidance that impact their healthcare benefit.
- →Promote and improve patient satisfaction through engagement with staff and beneficiaries.
- →Increase visibility and awareness of the patient representative (advocate) through frequent rounding and engagement.
- →Function as the subject matter expert on aspects of customer service and patient relations and engagement.
- →Manage tools that assess customer satisfaction and serve as a section leader for capturing, analyzing, assessing, and trending customer feedback.
- →Champion customer service training and initiatives on behalf of the organization.
Requirements
- ✓For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications.
Personality Fit
Job ID: 86f1dd5a-4eb2-4d5c-95d0-90017b216d4b
Posted via USAJobs