Job Listing
Patient Relations Assistant
Veterans Health Administration · Posted 136 days ago
On-site Bay Pines, FL $50K – $66K Apply by May 27, 2026 Miscellaneous Clerk And Assistant ESFJISFJISTJ
Apply for this job → About the Role
The Patient Advocate Office, is under the supervision of the Supervisory Patient Representative. They will assist and coordinate all work in support of the patient advocate program; assisting veterans, families and representatives, as well as staff in recognizing and recommending solutions regarding patient concerns. Will identify existing and potential opportunities for improvement and suggest possible solution and/or alternative.
What You'll Do
- →Primary Duties include but are not limited to: Serve as primary point of contact for Patient Advocate office by answering, screening & directing in-person visitors and telephone calls to services to ensure patient concerns are addressed by the appropriate party efficiently.
- →Provide administrative functions for the service to include timekeeping, written correspondence and telephone inquiries to ensure prompt responses to patients and stakeholders.
- →Document patient concerns in the PATS-R system accurately to ensure proper tracking of complaints and concerns.
- →Prepare and track monthly reports related to patient complaints, compliments and recommendations in order to identify key areas of focus for improvement.
- →Answer queries and concerns that do not require clinical expertise for Veterans and stakeholders to create a positive and seamless experience for those attempting to navigate the healthcare system.
- →Answer inquiries for release information adhering to the Privacy Act of 1974 and Health Insurance Portability and Accountability Act (HIPAA).
- →Display excellent customer service skills when dealing with veterans, staff, coworkers, applicants, supervisors, management, union representatives, government representatives, and the general public to create a positive and satisfying experience within the healthcare system.
- →Work Schedule: Monday thru Friday 8:00am to 4:30pm Telework: Not eligible for Telework Virtual: This is not a virtual position.
- →Position Description/PD#: Patient Relations Assistant/PD10613A and PD10613A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment.
- ✓A pre-placement physical examination is not required.
- ✓Subject to background/security investigation Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no educational substitution at this grade level.
Personality Fit
Job ID: d3852f5f-da3e-4120-afdd-a5132f2a3d0e
Posted via USAJobs