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Mission Support Specialist (Workforce Management)

Customs and Border Protection · Posted 2 days ago

On-site Tucson, AZ $63K – $99K Apply by Jun 22, 2026 Miscellaneous Administration And Program ENTJESFJESTJISTJ Operations
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About the Role

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol, Tucson Sector, Mission Readiness Operations, located in Tucson, AZ. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

What You'll Do

  • As a Mission Support Specialist (Workforce Management), you will leverage advanced administrative concepts, laws, policies, practices, and analytical methods to resolve technical issues and drive organizational effectiveness.
  • This position starts at a salary of $62,893.00 (GS-09, Step 1) to $98,928.00 (GS-11, Step 10) with promotion potential to $98,928.00 (GS-11 Step 10).
  • GS Salary: Visit this link to view the locality pay tables by geographic area.
  • If you do not see your geographic area listed, select the "Rest of United States" pay table.
  • Some positions fall under a special pay rate depending on the series, grade level and location of the position.
  • Please visit this link to view special pay rate charts.
  • Major duties and responsibilities include: Serving as a subject matter expert, providing high-level advisory and technical services on intricate organizational functions and work practices pertaining to human resources, including benefits, compensation, policy, and workforce selection and hiring.
  • Providing direct and independent support to the Sector Workers' Compensation Office, handling nuanced and sensitive cases.
  • Interpreting and applying advanced guidelines related to employee workers' compensation/injury benefits, ensuring full compliance with all applicable laws, regulations, and procedures under the Federal Employees' Compensation Act (FECA).
  • Independently processing and managing workers' compensation claims, including proactive case management for complex or high-impact cases.

Requirements

  • You must be a U.S.
  • Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes.
  • Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties.
  • Please review further details via the following link.
  • DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States.
  • Learn more about E-Verify including your rights and responsibilities.
  • Bargaining Unit: This position is not covered under the bargaining unit.
  • Please see the Qualifications section for more information if education is applicable to this position.
  • Are you qualifying based on education?
  • Submit a copy of your college transcript (unofficial is acceptable at this time; however, official copies will be required prior to entrance on duty) or a list of coursework with hours completed provided from the institution.
  • Education must be from an institution accredited by an agency recognized by the U.S.
  • Department of Education.
  • Education obtained from a foreign university or college is not creditable unless it has been evaluated by an organization that specializes in interpretation of education credentials.
  • Note: If submitting documentation of an evaluation, transcripts are still required.

Personality Fit

This role is commonly a great fit for these MBTI types:

Job ID: f1484fce-ff91-486d-919e-8d61aed5b2c4

Posted via USAJobs

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