Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 2 days ago
On-site State College, PA $38K – $56K Apply by Jun 11, 2026 Medical Support Assistance ESFJESTJISFJISTJ OperationsHealthcare
Apply for this job → About the Role
The James E. Van Zandt VA Medical Center - State College VA Clinic in Pennsylvania is seeking a Medical Support Assistant (MSA). The MSA plays a key role in supporting clinical operations by performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.
What You'll Do
- →The MSA is responsible for answering phones, greeting patients, relaying messages to appropriate staff inside or outside of the unit, scheduling appointments, including interpreting, and verifying provider orders in accordance with VHA national scheduling and consult guidelines.
- →Assignments at this level include, but are not limited to: Schedules routine and specialized appointments for the unit and with other units within the health care system, while ensuring proper sequencing.
- →Performing clerical duties related to patient care and treatments such as admitting and discharging, travel arrangements, forwarding medication orders, work orders, and maintaining electronic medical charts.
- →Responsible for performing a variety of duties including, but not limited to data entry.
- →Notifying service administrative staff of supplies necessary to perform duties.
- →Applying knowledge of medical terminology correctly in order to complete duties.
- →Verifying and updating demographics including temporary addresses, insurance information, sharing caregiver information, and administrative clinical reminders.
- →Effectively communicates, both verbally and in writing with internal and external sources.
- →Coordinates consultations and referrals of patients to Specialty Services within the facility and outside the facility.
- →Receives and relays a high volume of incoming and outgoing communication via telephone, fax, and email, from patients, staff and outside sources concerning a variety of medical, personnel, and administrative matters.
- →Determines the nature of the inquiry and independently responds or routes to appropriate clinical staff in a timely manner appropriate to the urgency of the correspondence.
- →Performs other duties as assigned.
- →Total Rewards of a Allied Health Professional Work Schedule: 8:00am to 4:30pm Monday through Friday Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases.
- →When setting pay, a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: bb2a576b-ebd9-4da1-b5b8-5e0492c40201
Posted via USAJobs