Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 43 days ago
About the Role
VA Northern Indiana Health Care System is seeking enthusiastic and dependable applicants to fill Medical Support Assistant positions. The incumbent will perform support work relating to the care and treatment given to patients in inpatient units, outpatient clinics, patient scheduling call centers, Care in the Community Support Staff, and ancillary support services.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo GS-03 This is an entry level MSA position.
- →At this level, MSAs apply general rules and policies relating to clinic functions, staff, and automated data processing methods in support of treatment to patients.
- →They utilize a variety of patient data systems in scheduling patients for treatment and annotates patient records.
- →They perform front desk duties, receives telephone call, and visitors to the MSA unit.
- →They make and cancel appointments, review patient records for necessary information, and review patient demographics and insurance verification.
- →They consult with clinic staff when processing physician scheduling and administrative orders.
- →The MSA functions within CCS by assisting staff with mailing of unable to contact letters, coordinating delivery of authorization packets, collecting imaging CD requests from Release of Information and mailing to Veterans or outside facilities, calling for medical records.
- →GS-04 This is a developmental level MSA position.
- →MSAs at this level refer all questions regarding medical attention to the appropriate health care team member.
- →The MSA functions within CCS by assisting staff with mailing of unable to contact letters, coordinating delivery of authorization packets, collecting imaging CD requests from Release of Information and mailing to Veterans or outside facilities, calling for medical records.
- →GS-05 This is the full performance level for MSAs.
- →At this level, the MSA independently performs a full range of duties related to the delivery of healthcare services in an inpatient or outpatient setting.
- →Advises clinical staff on current administrative processes.
- →The MSA is responsible for answering phones, relaying messages to appropriate staff inside or outside of Community Care, scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: af8111ff-5f80-4184-a9ef-7e368c0d86b0
Posted via USAJobs