Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
About the Role
These Medical Support Assistant (MSA) positions are in the Office of Community Care in the Southeast Louisiana Veterans Health Care System (SLVHCS) located in New Orleans, Louisiana.
What You'll Do
- →The primary duties of the MSA may include but are not limited to: Schedules, cancels, and reschedules patient's appointments and/or consults including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
- →Interfaces and collaborates with larger health care system providers including VA and non-VA specialists, hospitals, diagnostic and treating facilities, and community-based programs.
- →Works with multiple software tools to perform administrative duties, scheduling, customer service and other duties as assigned for the proper and timely care coordination of veterans.
- →Receives community care consults via computerized software system.
- →Assures approval process of the consult has been addressed by Community Care Coordination Nurse or VA provider.
- →Contacts veterans for the desired community care provider and preference date/time of community care appointment.
- →Maintains appointment schedules for Office of Community Care.
- →Ensures Community Care providers are in Optum Network and accept VA patients and payments.
- →Prepares any required pre-appointment documents through automated computer system.
- →Verifies patient attended appointment and request/obtains medical documentation from community providers.
- →Maintains the confidentiality of patient information obtained to carry out required duties and is constantly aware of the sensitive information.
- →Meets with supervisor and Community Care Nurses regularly to manage and plan patient care.
- →Work Schedule: Typically, Monday - Friday 7:30am - 4:00pm (Subject to change based on agency needs.) Compressed/Flexible: Not Authorized Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases.
- →Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Note: Only education or degrees recognized by the U.S.
Personality Fit
Job ID: 98a70f88-ad28-4acf-9c0d-5ce80ce6ef4f
Posted via USAJobs