Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
About the Role
Surgery Service at the Columbus VA Ambulatory Care Center is seeking to hire a Medical Support Assistant, who will be interpreting and verifying provider orders per VHA scheduling guidelines. Tasks include scheduling and managing appointments, tracking no-shows, monitoring the wait list, preparing clinics, ensuring accurate encounters, updating demographics and insurance, and processing transfers.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Performs receptionist and customer service duties to support timely patient care and manages appointment schedules for one or more outpatient clinics.
- →Assists with clinic access contingency plans by adjusting appointment times, locations, or dates, and shifting patients to other providers when staffing or coverage conflicts arise.
- →Supports patient safety standards by using two forms of identification, such as name and date of birth; may also use the Veterans Identification Card.
- →Uses each patient interaction to validate and update demographic information in person or by phone, reducing returned mail and failed contact attempts due to incorrect data.
- →Explains VA's mandate to collect insurance information to veterans, families, and eligible patients.
- →Collects, scans, and updates health insurance details, supporting the revenue process by identifying patients with third-party insurance.
- →Promotes veteran registration for and use of My VA Portal (Cerner).
- →As a frontline contact, sets the tone for patient perception of VA healthcare quality.
- →Uses tact and diplomacy with veterans who may have multiple health issues and may be frustrated with administrative processes.
- →Maintains a caring, compassionate, and sensitive manner when explaining procedures to veterans and families in person or by phone.
- →Ensures all required health and administrative documents received are integrated into Powerchart by sending them to the Scanning Department.
- →Screens and receives phone calls courteously and promptly, determines the nature of requests, and provides information according to privacy rules and established clinic processes.
- →Performs additional duties assigned by the supervisor to support efficient daily operations.
- →Interprets and communicates VHA Scheduling Directive requirements and ensures accurate scheduling practices.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 7c193a9b-5865-4c3b-8199-cee1e74043ab
Posted via USAJobs