Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
About the Role
This Medical Support Assistant (MSA) position is in Primary Care at the Community Based Outpatient Clinic (CBOC) in Lewiston Maine. This position is full time 40 hours per week.
What You'll Do
- →The Medical Support Assistant is responsible for a wide range of assignments and provides administrative support to increase scheduling and communication integrity across all services.
- →Work is performed collaboratively in an interdisciplinary coordinated care delivery model.
- →Duties may include, but are not limited to: Collects and updates insurance information from Veterans, family members and other eligible patients.
- →Prepares correspondence and memos as needed.
- →Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
- →Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
- →Promotes Veteran registration for and utilization of HealtheVet (MHV).
- →Stocks basic office supplies for the clinical area.
- →Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
- →Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits.
- →Incumbent updates all patient demographics.
- →Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
- →Assures that all appropriate VA forms are used correctly, and regulations followed.
- →Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical evaluation.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: 761441d0-d696-4277-aa57-2c79a64489f2
Posted via USAJobs