Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 96 days ago
On-site Cleveland, OH $34K – $55K Apply by Jul 8, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The VA Northeast Ohio Healthcare System is recruiting for a Medical Support Assistant. The Medical Support Assistant will function in Patient Care Administrative Service (PCAS), Ambulatory Care & Processing (AC&P).
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties of this position include but are not limited to: Scheduling appointments.
- →Interpreting and verifying provider orders in accordance with VHA national scheduling guidelines.
- →Scheduling, canceling, rescheduling patient's appointments and/or consults.
- →Preparing the clinic for visits.
- →Monitoring both inpatient and outpatient appointment for areas of responsibility.
- →Verifying and updating demographics and insurance information.
- →Processing emergency and non-emergency transfers to other VA facilities or private hospitals.
- →Performing basic eligibility, co-pays, and preauthorization requirements for specific coverage Work Schedules: 8:00 am to 4:30 pm, Monday through Friday.
- →Telework: Not Available Virtual: This is not a virtual position Functional Statement #: Medical Support Assistant / (GS-5) 91462A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Benefits
- ★VA Healthcare System Serving Ohio, Indiana and Michigan (VISN 10) advocates for a Whole Health System of care in each of the Medical Centers.
- ★This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest.
- ★As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran.
- ★This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community.
- ★This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.
Personality Fit
Job ID: 64288535-e02f-4b74-bf5b-af3a0682934d
Posted via USAJobs