Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 1 days ago
On-sitePart-timeBaltimore, MD$41K – $69KApply by Jun 1, 2026Medical Support AssistanceESFJESTJISFJISTJ
Apply for this job →About the Role
The purpose of the position is to serve as an Medical Support Assistant, also known as Inpatient Ward Clerk in Health Administration Service. The incumbent is responsible for a wide range of assignments and provides administrative support to the Section. The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents below.
What You'll Do
- →DUTIES: The incumbent(s) receives telephone calls for the unit, records and relays messages to appropriate staff.
- →Provides general information regarding visiting hours, office hours, and whether unit personnel are on duty.
- →Aware of all units to which these policies apply and can identify with each by cross training and rotating units.
- →Refers all questions pertaining to a patient's status or condition and all questions requiring medical or triage determination to the nursing staff.
- →Coordinate with the medical clinics to send inpatients for required tests, pre-operative procedures, therapies and scheduled appointments based on the doctor's discharge instructions and/or consult management.
- →Receives, directs, transfers, and discharges patients; receives and directs visitors; answer routine, abrupt, and emergent inquires and makes appropriate referral of questions concerning patient's condition.
- →Coordinate with nursing staff, nursing staff supervisor and bed flow coordinator to assign rooms for new admissions and transfers.
- →Build a medical chart for each new admission.
- →Ensure that all required activities have been completed prior to discharging a patient, and that follow-up appointments and/or consults have been accurately scheduled.
- →Prepare admission packets.
- →Respond to technical questions regarding patient rights, responsibilities, and advance directives.
- →Perform a variety of duties in support of data entry and collection for the unit..
- →Accurately maintains the Ward Gains and Losses log.
- →Post patient's appointments, therapy times, and required labs and procedures on boards which are maintained at the nurses' station.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓Documentation Requirements for Proof of High School Completion or higher: If using post-high school education to substitute for experience at the GS-04 or GS-05, you must submit a copy of your unofficial or official college transcript with your application.
Personality Fit
Job ID: 2e71ae54-34ae-4f0c-99d7-df949738baf3
Posted via USAJobs