Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 2 days ago
On-site Castle Point, NY $38K – $62K Apply by Oct 8, 2026 Medical Support Assistance ESFJESTJISFJISTJ
Apply for this job → About the Role
This position serves as a Medical Support Assistant (MSA) for Health Administration Services within the VHA HV HCS, responsible for a broad range of administrative duties. The incumbent may be assigned to provide administrative support to the Castle Point or Montrose campuses, or any of the seven CBOCs.
What You'll Do
- →VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Duties include but are not limited to the following: Screens patients, visitors, and caregivers at the Medical Center.
- →Collects and updates insurance information from Veterans, family members and other eligible patients.
- →Prepare correspondence and memos as needed.
- →Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
- →Records patient messages via email or CPRS schedulers administrative note to provider/nurse/Team and understands provider requests pertaining to follow up medical care in internal or external clinics via use of Return to Clinic orders.
- →Ensure data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
- →Promotes Veteran registration for and utilization of My Healthy Vet (MHV) Stocks basic office supplies for the clinical area.
- →Enters Veterans seeking emergent/urgent care, scheduling appointments accurately in accordance with VHA National Scheduling guidelines.
- →Utilizes call lists and telephones Veterans to pre-register them before their scheduled visits.
- →Incumbent updates all patient demographics.
- →Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological maturation needs of the adult and/or geriatric patient.
- →Assures that all appropriate VA forms are used correctly, and regulations followed.
- →Must have knowledge of basic medical terminology.
- →Performs other duties as assigned.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: 158f866f-3074-4fe2-972e-ebcdb18208dc
Posted via USAJobs