Job Listing
Medical Support Assistant
Veterans Health Administration · Posted 7 days ago
About the Role
The Medical Support Assistant (MSA) serves in the Health Administration Department at the Tomah Veterans Affairs Medical Center. The Medical Support Assistant is responsible for a range of duties related to telephone support and management, consult tracking, scanning, receiving and processing of all mail.
What You'll Do
- →Queries patient as to current address and phone number, updating information as needed.
- →Ensures that incoming claims, medical documentation, statements, and general inquiries are properly opened, date stamped, and sorted into established categories for proper processing.
- →Reviews incoming correspondence to determine the nature of the question, concern, or issue, and directs the documentation to the proper area for resolution.
- →Views and sorts medical documentation and indexes to the correct veteran by either scanning records to the veteran's chart or properly directs to the Health Information Management Department for scanning.
- →Assists in training new employees and in updating procedures with experienced employees.
- →Assists in requesting records from vendors to complete NVCC/Community Care consult closure metrics.
- →Maintains a cooperative working relationship with co-workers, managers, and patients from a wide range of backgrounds and services.
- →Demonstrates ability to effectively communicate both orally and in writing.
- →Promotes teamwork by cooperating with and supporting staff and customers in achieving Medical Center goals and mission.
- →Manages information security within areas of responsibility to assure that computer system security and confidentiality of sensitive information is maintained.
- →Creates and maintains an environment that ensures confidentiality and privacy of patient information.
- →Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf Work Schedule: Monday - Friday; 7:30 AM - 4:00 PM Pay: Competitive salary and regular salary increases.
- →Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
- →Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓You may be required to serve a probationary period.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
- ✓Note: Only education or degrees recognized by the U.S.
- ✓Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment.
- ✓You can verify your education here: http://ope.ed.gov/accreditation/.
- ✓If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.
- ✓For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Personality Fit
Job ID: 1004975e-29d3-4852-9c0f-f7a26d1c33ef
Posted via USAJobs