Job Listing
Medical Support Assistant (Office Automation)
Military Treatment Facilities under DHA · Posted 130 days ago
About the Role
About the Position: This announcement is to fills Medical Support Assistant positions within the Dir. of Family Medicine, Madigan Army Medical Center located at Tacoma, Washington. This is a Direct Hire Solicitation
What You'll Do
- →Performs receptionist and clerical functions in an ambulatory clinic, including data entry, appointment scheduling, and coordination with specialty services.
- →Enters, updates, and retrieves information from electronic health records and other automated systems.
- →Completes patient order forms, lab requests, and other administrative documentation.
- →Maintains clinic appointment schedules and coordinates patient flow.
- →Serves as the first point of contact for patients and visitors in person and by phone.
- →Manages secure messaging, routes calls, relays messages, and escalates urgent issues.
- →Verifies patient eligibility and provides information on clinic and hospital policies and procedures.
- →Communicates appointment delays and resolves routine administrative concerns.
- →Maintains accurate electronic and paper patient records in accordance with regulations.
- →Ensures completion of required patient forms and performs quality assurance checks on documentation.
- →Supports in-processing and out-processing of outpatients, families, and caregivers.
- →Notifies staff of patient arrivals and completes end-of-shift and end-of-day reports.
- →Prepares routine correspondence, progress reports, medical statements, and statistical reports.
- →Responds to emergency calls, follows communication protocols, and operates emergency systems.
Requirements
- ✓For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.
Personality Fit
Job ID: 58eb50e7-3c13-4ee8-a610-ff60f78ee50e
Posted via USAJobs