Job Listing
Medical Support Assistant-Community Care
Veterans Health Administration · Posted 39 days ago
On-site Saint Cloud, MN $40K – $66K Apply by Jun 12, 2026 Medical Support Assistance ESFJESTJISFJISTJ
Apply for this job → About the Role
The incumbent serves as a Medical Support Assistant (MSA) in the Community Care department. The incumbent performs clerical and administrative support in the coordination, care, and treatment provided to patients throughout the Community Care referral processes in the Saint Cloud MN VA.
What You'll Do
- →The MSA is responsible for scheduling appointments, including interpreting, and verifying provider orders in accordance with Community Care Process Guides.
- →Independently recognizes the urgency of the consults and schedules care in accordance.
- →Assignments include, but are not limited to: scheduling, rescheduling patient consults, and monitoring processes related scheduling.
- →Accurately schedules the full spectrum of medical care including but is not limited to outpatient appointments, outpatient procedures, inpatient surgery, lab tests and imaging throughout all specialties.
- →Communicate to the patient and pre- appointment requirements or instructions.
- →Clearly communicate appointment care details to the patient or family.
- →Communicate to the ordering provider or nurse if instructions are of nature that clinical review is required to determine appropriateness for the patient.
- →Identify and communicate patient concerns or needs recognizedduring communications regarding upcoming appointments.
- →The MSA ensures the integrity of various databases, and data used in the management of administrative and customer service within the department.
- →The MSA understands and utilizes current Community Care software.
- →The MSA participates in team huddles and team meetings to manage and plan flow and sequencing of work to meet the team and patient needs.
- →The MSA utilizes the consult status to support accurate record of the consult as it moves through the process from approval to the point that results are attached to the consult.
- →Independently collaborates, communicates, set priorities, and organize the work to meet deadlines ensuring compliance with established processes, policies, and regulations.
- →The MSA collaborates with their nursing team, as well as PACT or ordering providers when a consult requires clinical guidance during the scheduling process.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: 58062cdf-ed83-439e-b436-8f25632a082a
Posted via USAJobs