Job Listing
Medical Support Assistant(Advanced)
Veterans Health Administration · Posted 124 days ago
On-site Excelsior Springs, MO $54K – $71K Apply by Jun 11, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The incumbent serves as an Advanced Medical Support Assistant in a clinical setting. The Business Office Veterans Affairs Medical Center is recruiting for a well-qualified Advanced Medical Support Assistant, within Excelsior Springs MO Clinic.
What You'll Do
- →The Medical Support Assistant (Advanced) positions for the Kansas City VA Medical Center (KCVAMC) are located within Business Office Service (BOS) and support various clinics throughout facilities.
- →Major duties include, but are not limited to: Processes incoming patient secure messaging through My Healthy Vet and coordinates with care team as appropriate.
- →Participates in team huddles and team meetings to manage, plan, problem solve, and follow-up with patient care by sharing information and collaborating with the interdisciplinary team.
- →Setting priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- →Identifies incomplete encounters and communicates findings to providers.
- →As needed, assists the team to reinforce the plan of care and self-help solutions.
- →Enters appropriate information into the electronic record.
- →Monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.
- →Manages patient systems to verify and validate accuracy and resolve issues.
- →Evaluates patient information and clinic schedule lists to determine whether the patient requires an immediate appointment.
- →Informs team members about shared patients (i.e., those who receive their care at multiple VA centers or those who receive care in the community).
- →Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
- →Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
- →Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not eligible Virtual: This is not a virtual position.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job..
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓There is no substitution of education for experience at this grade level.
Personality Fit
Job ID: fcf578f9-7915-4f6e-b800-48face31effa
Posted via USAJobs