Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 44 days ago
About the Role
What You'll Do
- →The Advanced Medical Support Assistant (AMSA) is organizationally aligned within Community Care at the Washington DC VA Medical Center (DC VAMC) and Landover, MD office which is a highly complex multidivisional tertiary care, extended care, and teaching medical center system affiliated with several medical schools within Washington DC.
- →The position is vital in providing internal and external customer service as the AMSA is the front line contact with patients and staff.
- →The AMSA answers questions, schedules appointments, and facilitates care coordination to help improve delivery of Community care.
- →The incumbent maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, Contract providers and community providers.
- →Duties may include but are not limited to: Perform at a competent level and work collaboratively in the Non-VA Care Coordination coordinated care delivery model, specifically in support of the MISSION Act and Community Care Network programs.
- →Assures that all visitors and telephone calls are answered and referred in a prompt and courteous manner.
- →Perform scheduling, canceling, re-scheduling of patient appointments and or consults.
- →Develops and maintains effective and efficient communication with the patient, interdisciplinary team, VA Medical Centers, and other agencies.
- →Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients.
- →Responsible for maintaining/scheduling appointments, including interpreting and verifying provider orders in accordance with VHA national scheduling guidelines, and transmittal of schedules 3rd Party Work within the team to set team priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- →Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities.
- →Updates and verifies demographic information.
- →Provides information regarding clinic and hospital policies, procedures, and locations to patients, family members, and staff.
- →Maintains patient's confidential records, copies, and file documentation.
Requirements
- ✓RESUME REQUIREMENTS - Your resume MUST include the following information: Job Title (for each position) Description of duties (be as detailed as possible) Month and year start/end dates (e.g.
- ✓June 2018 to April 2020) of employment Full-time or part-time status (include average hours worked per week) ----------------------------------------------------------------------------------------------------------------------------------- You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
Personality Fit
Job ID: ee2f0507-a7aa-4785-8980-59ad11c5866e
Posted via USAJobs