Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 52 days ago
About the Role
The purpose of this position is to serve as an Advanced Medical Support Assistant (AMSA) above the full performance level position assigned to Physical Medicine & Rehabilitation Service (PMRS) clinics. The AMSA position is a fundamental role within the Veterans Health Administration (VHA) Patient Centered Medical Home Model Transformation Initiative.
What You'll Do
- →Major duties include, but are not limited to: The AMSA provides expert administrative support tailored to patients, working within an interdisciplinary coordinated care framework.
- →This position demands a high level of administrative judgment and adaptability in navigating various clinical flow processes necessary for accessing care across multiple clinics, specialties, and community resources.
- →The AMSA is responsible for proposing updates to existing clinic procedures to ensure alignment with current administrative guidelines.
- →Mastery of numerous advanced patient systems is crucial to effectively support the different clinics in this coordinated care approach.
- →Collaborating closely with the PMRS team, the AMSA evaluates clinic appointment availability, ensuring schedules are meticulously monitored and adjusted as needed to meet clinic demands.
- →In this role, AMSAs must cultivate and maintain strong communication with both patients and interdisciplinary care teams.
- →Incumbent will be the first line of contact with the Veteran and must be knowledgeable on a wide variety of subjects regarding the VA.
- →They must, at all times, remain friendly and courteous, regardless of the patient's or visitor's attitude or behavior.
- →The incumbent is responsible for running the Encounter Action Required Report (EARR) and providing findings to providers to facilitate accurate workload credit and revenue collection.
- →Incumbent promotes Veteran registration for and utilization of My HealtheVet (MHV), an online personal health record for Veterans.
- →Performs in- person authentication (IPA) for Veterans requesting initial access to individually identifiable health information within the MHV web-based application. .
- →The AMSA is responsible for receiving and routing all Veterans who report to the facilities for scheduled and unscheduled examinations and appointments.
- →Ensures that the patients are electronically checked in for their appointments.
- →Responsible for printing the medication reconciliation program, routing slips and confirming with the patient that pre-registration is completed including ·demographic and insurance information. 1bis must be done promptly so the date/time stamp is accurate for each date of visit.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Personality Fit
Job ID: dd368f62-e0f1-4a84-a7e7-e9a83115b436
Posted via USAJobs