Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 1 days ago
About the Role
The purpose of this position is to serve as an Advanced Medical Support Assistant (AMSA) above the full performance level position assigned to Physical Medicine & Rehabilitation Service (PMRS) clinics. The AMSA position is a fundamental role within the Veterans Health Administration (VHA) Patient Centered Medical Home Model Transformation Initiative.
What You'll Do
- →Major duties include, but are not limited to: The AMSA provides expert administrative support tailored to patients, working within an interdisciplinary coordinated care framework.
- →This position demands a high level of administrative judgment and adaptability in navigating various clinical flow processes necessary for accessing care across multiple clinics, specialties, and community resources.
- →The AMSA is responsible for proposing updates to existing clinic procedures to ensure alignment with current administrative guidelines.
- →Mastery of numerous advanced patient systems is crucial to effectively support the different clinics in this coordinated care approach.
- →Collaborating closely with the PMRS team, the AMSA evaluates clinic appointment availability, ensuring schedules are meticulously monitored and adjusted as needed to meet clinic demands.
- →In this role, AMSAs must cultivate and maintain strong communication with both patients and interdisciplinary care teams.
- →Incumbent will be the first line of contact with the Veteran and must be knowledgeable on a wide variety of subjects regarding the VA.
- →They must, at all times, remain friendly and courteous, regardless of the patient's or visitor's attitude or behavior.
- →The incumbent is responsible for running the Encounter Action Required Report (EARR) and providing findings to providers to facilitate accurate workload credit and revenue collection.
- →Incumbent promotes Veteran registration for and utilization of My HealtheVet (MHV), an online personal health record for Veterans.
- →Performs in- person authentication (IPA) for Veterans requesting initial access to individually identifiable health information within the MHV web-based application. .
- →The AMSA is responsible for receiving and routing all Veterans who report to the facilities for scheduled and unscheduled examinations and appointments.
- →Ensures that the patients are electronically checked in for their appointments.
- →Responsible for printing the medication reconciliation program, routing slips and confirming with the patient that pre-registration is completed including ·demographic and insurance information. 1bis must be done promptly so the date/time stamp is accurate for each date of visit.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Personality Fit
Job ID: dd368f62-e0f1-4a84-a7e7-e9a83115b436
Posted via USAJobs