Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 3 days ago
Hybrid Johnson City, TN $48K – $62K Apply by Sep 30, 2026 Medical Support Assistance ISFJISTJ Healthcare
Apply for this job → About the Role
Business Office program area. The Advanced Medical Support Assistant (AMSA) provides specialized and expert clinical administrative patient support while working collaboratively in an interdisciplinary, coordinated care delivery model. There are various specialty sections within the Business Office program areas. Primary Care Mental Health Radiology Whole Health Surgical Specialty Eligibility/Enrollment Emergency Department
What You'll Do
- →This is an OPEN CONTINUOUS ANNOUNCEMENT and will remain open until September 29, 2026.
- →The initial cut-off date for referral of eligible applications will be June 9, 2026.
- →Eligible applications received after that date will be referred at regular intervals or as additional vacancies occur on an as-needed basis until positions are filled.
- →If you are not a current permanent Department of Veteran Affairs employees, or current permanent Federal employees of other agencies you must apply to CBTG-OCA-12970538-26-CJK.
- →Duties include but not limited to: Works collaboratively in an interdisciplinary coordinated care delivery environment (i.e., patient aligned care team, or other specialty care.
- →Coordinates with the patient care team to review the clinic utilization by using various reports (e.g., Clinic Utilization Statistical Summary).
- →Ensure that the clinic setup is closely monitored to effectively support the needs of the clinic, and make any necessary adjustments.
- →Develop/maintain effective and efficient communication with the patient, interdisciplinary team, management team, VA medical centers, and other agencies.
- →Collect, scans, and updates health insurance information, promote Veteran registration and utilization of My Healthy Vet (MHV).
- →Train other MSAs on correct clinic operations and serve as a preceptor to developmental level MSAs.
- →Schedule appointments; notifies his/her supervisor when clinic area access is less than desirable or if an individual patient cannot be scheduled within mandated timeframes.
- →Daily review of active/pending Consults, Encounters, Electronic Wait List, Recall list and MHV secure messaging communications for accuracy and disposition.
- →Report backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or Employee plans Organizes work independently and handles scheduling problems and deviations based on personal knowledge of clinic operations and policy, schedules, and provider's preferences.
- →Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf Work Schedule: Hours will be set Monday - Friday between the hours of 6:45am-5:30pm and will be discussed at the time of interview.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. *Note: There is no substitution of education for experience at this grade level.
Personality Fit
Job ID: d5e11e42-41de-4f2f-858d-f19c5a363346
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