Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 2 days ago
On-site Dothan, AL $46K – $62K Apply by Jun 25, 2026 Medical Support Assistance ESFJESTJISFJISTJ Healthcare
Apply for this job → About the Role
The incumbent is assigned to Health Administration Service at the Central Alabama Veterans Health Care Systems at the following locations: Montgomery, Tuskegee, Dothan, Ft. Rucker, Monroeville, Columbus, Georgia, and Ft. Benning, Georgia. The Advanced Medical Support Assistants are responsible for the administrative support of the clinical services to include Primary Care, Mental Health, Women's Health and various Specialty Clinics located in the Community Based Outpatient Clinics.
What You'll Do
- →Major duties include but not limited to; Interprets and applies Veterans Health Administration (VHA) scheduling policies, business rules, and directives.
- →Collaborates and communicates with a wide range of medical clinicians across multiple disciplines to accomplish setting to ensure medical care to the patient is met.
- →Schedule appointments in accordance with VHA Directive 1230 and VHA Directive 1232 (2); including canceling, re-scheduling, and no showing patient appointments and/or consults.
- →Process Return to Clinic Orders (Query from ISS) upon check-out.
- →If unable to complete at check-out, task must be completed within (3) days of entry.
- →Process View Alerts for accurate disposition.
- →Ensures appropriate patient actions are taken within ISS (scheduling, check-in, check-out, and no-shows).
- →Extracts medical information from electronic records when requested by Providers, Social Workers, Nurses, and Supervisors while maintaining HIPPA standards.
- →Ensures patient encounters are completed for clinics assigned by the end of each business day (no-shows and patient cancellations through AudioCare, VEText, etc.).
- →Coordinates patient transportation and/or travel concerns with the Veterans Transportation Service and Bene-Travel Staff.
- →Provides information on medical center policies and procedures.
- →Notifies Supervisor when clinic access is less than desirable or if an individual patient cannot be scheduled within mandated clinic timeframes.
- →Responsible for the tracking and management of consults for clinics assigned.
- →Responsible for providing feedback to providers when additional information for scheduling is required.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Must pass pre-employment physical examination.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
Personality Fit
Job ID: d23c1a1f-70e8-40de-89a5-17de3dbb2244
Posted via USAJobs