Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 1 days ago
On-site Sioux Falls, SD $48K – $62K Apply by Jun 15, 2026 Medical Support Assistance ESFJESTJISFJISTJ OperationsHealthcare
Apply for this job → About the Role
This position provides medical administrative support to one or more outpatient clinics and is an integral member of the clinic team to effectively carry out day-to-day administrative operations of the clinic. The Advanced Medical Support Assistant (AMSA) is responsible for accurate appointment management and the coordination of all administrative information between the professional staff, patient, patient caregiver and/or representative.
What You'll Do
- →Total Rewards of a Allied Health Professional Major duties include, but are not limited to the following: Works collaboratively in an interdisciplinary care delivery model and performs receptionist, customer service, and administrative duties for the proper and timely treatment of patients.
- →Demonstrates substantial skills in planning, organizing, problem solving, and decision-making.
- →They maintain appointment schedules for one or more outpatient clinics, while demonstrating a high level of oral and written communication skills.
- →Provides administrative support to our clinical colleagues in the care of our Nation's Veterans.
- →Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
- →Work involves specialized administrative judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
- →Recommends changes to existing clinic procedures based on current administrative guidelines.
- →Coordinates with the patient care team to review clinic appointment availability (utilization), to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and adjust as necessary.
- →Receives phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
- →Schedules patient's future appointments with appropriate clinical team members.
- →Organizes paperwork required for the examination.
- →Request medical records from community healthcare facilities, schedules consultation appointments, special procedures, and/or testing labs, radiology, CPAP, PFT's, pulmonary, and other clinics to coordinate care.
- →Able to interpret and communicate requirements of VHA Scheduling Directives and policies.
- →Appointments will be made with the patient's input, either in person, over the phone, or through written communication.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
- ✓In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service.
- ✓Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.
- ✓IMPORTANT: A transcript must be submitted with your application.
Personality Fit
Job ID: cff442a7-52fa-4fdc-a37b-e38934eb01c5
Posted via USAJobs