Job Listing
Medical Support Assistant (Advanced)
Veterans Health Administration · Posted 87 days ago
Hybrid Perry Point, MD $57K – $74K Apply by Jul 17, 2026 Medical Support Assistance ISFJISTJ Operations
Apply for this job → About the Role
The Advanced Medical Support Assistant (AMSA) is organizationally aligned within the Care in the Community (CITC) Section of the Health Care and Business Operations (HCBO) at the VA Maryland Health Care System (VAMHCS). The incumbent(s) will serve as the Medical Support Assistant(s) for the CITC department of Health Care and Business Operations. The 2-page Resume requirement does not apply to this occupational series. For more information, refer to Required Documents.
What You'll Do
- →DUTIES: The Advanced Medical Support Assistant (AMSA)is able to independently manage position responsibilities with minimal supervision, as well as set priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- →The AMSA functions as an expert authority for all tasks associated with Community Care.
- →As an expert, the MSA provides technical support to professional staff and other medical center employees, advising staff on appropriate administrative procedures to follow.
- →The AMSA works collaboratively with staff at the Medical Center, contract Vendors, Medical Center affiliates and community health care providers to coordinate veteran Non-VA Care activities.
- →Incumbent must assist with coordination of records between medical center and NVCC providers and return of outside records to the CPRS/VISTA imaging system to process results to VA provider.
- →Incumbent maintains effective and efficient communication with the patient, interdisciplinary team, contract providers and community providers.
- →The AMSA supports patient safety standards using the correct Veteran Affairs identification of all patients using two forms of identification, name and full Social security Number.
- →The AMSA explains the VA's mandate to collect insurance information to veterans, their families and other eligible patients.
- →He/she collects, scans and updates health insurance information serving a major role in the revenue process.
- →The incumbent contributes to the revenue collection process by identifying patients with third party insurance.
- →The AMSA sets the tone for perception concerning quality of healthcare services at the VA.
- →A high degree of tact and diplomacy is required when dealing with veterans who have multiple health problems.
- →The AMSA must be able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels as follows: A.
- →Schedule appointments with Non-VA Care providers and monitor the Electronic Waiting List accurately in a timely manner as well as the Veteran's Choice List.
Requirements
- ✓You must be a U.S.
- ✓Citizen to apply for this job.
- ✓To be considered for this position, you must complete all required steps in the process.
- ✓In addition to the application and questionnaire, this position requires an online assessment.
- ✓The online assessment measures critical general competencies required to perform the job.
- ✓Selective Service Registration is required for males born after 12/31/1959.
- ✓Must be proficient in written and spoken English.
- ✓Subject to background/security investigation.
- ✓Selected applicants will be required to complete an online onboarding process.
- ✓Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents).
- ✓Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
- ✓Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
- ✓Complete all application requirements detailed in the "Required Documents" section of this announcement.
- ✓As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest.
Personality Fit
Job ID: c8138128-ed3c-4124-adab-a6fcb411e26a
Posted via USAJobs